A frozen iPhone is characterized by a device that simply refuses to respond to any actions you may take. This means that the screen can refuse to respond to touch and sometimes even the hardware buttons do not produce the desired response.
This issue can be particularly problematic because of the fact that it can be very hard to figure out exactly what went wrong and most people find it very difficult to implement a solution.
But there are several troubleshooting steps that you can take to fix an iPhone 12 that keeps freezing. And this article will share with you the best of these solutions. But first, let’s put your mind at ease by diagnosing the problem.
Is Your iPhone 12 Broken?
When your iPhone keeps freezing, it is easy to think that the device or parts of the device are broken. But this problem is often caused by a software malfunction, meaning that a simple hard reset can get your device working normally again.
But it is worth pointing out that sometimes the software issue does go further and a hard reset may only temporarily fix the problem, only for it to return.
This is why in this article; we offer you additional ways to repair software-related issues on your iPhone 12. Let’s start with how to hard reset your iPhone 12:
Force Restart Your iPhone 12
This is a very good place to start when trying to fix an iPhone 12 that keeps freezing because a hard reset can remove the software glitch that is affecting the device, causing it to get stuck.
Hard resetting an iPhone 12 is a simple process; just begin by pressing and releasing the volume down button, then do the same with the volume down button and then press and hold the side button until the Apple logo appears on the screen.
Release the side button as soon as you see the Apple logo and the device will restart, hopefully with the issue resolved.
Delete the App Causing your iPhone 12 to Freeze, If Possible
You may have noticed that your iPhone 12 freezes when you are using a certain app. In this case the app may have malfunctioned, affecting the function of the device.
Deleting this app may therefore be one of the best ways to get your device to stop freezing.
If a hard reset gives you access to the device, go to the home screen and locate the problematic app.
Press and hold on to the app’s icon until it starts to shake and an “X” appears at the top right corner of the icon. Tap on the “X” and then tap “Delete” to confirm that you would like to remove the app.
Free Up the Storage on Your iPhone 12
Now that you have access to the device, you might also want to check the storage. If there is insufficient storage space on the device, you may find that your iPhone freezes from time to time.
To check the storage space available on the device, follow these simple steps;
- Step 1: Open the Settings and then tap on “General.”
- Step 2: Tap on “iPhone Storage” and here you should see all the data and apps on the device and how much storage space each item is taking up.
If there is indeed insufficient storage space on the device, consider deleting some of the data or apps to give your device room to breathe and operate properly.
Check for New Updates
Your device can also fail to function properly if the version of iOS you are running is outdated or no longer supported. It is, therefore, necessary to check if a new update for the device is available and if it is, update the device to the latest version.
Follow these simple steps to do that;
- Step 1: Open the Settings from the home screen.
- Step 2: Tap on “General.”
- Step 3: Tap on “Software Update” and if an update is available, select “Download and Install” to begin installing the update onto your device.
Reset All Settings on iPhone 12
If an update is not available or the iPhone 12 is still freezing, then you may want to reset all the settings back to their default values. This is a good solution because it can easily eliminate some of the settings that may be in conflict.
This solution will not affect any of the data on your device, so you don’t have to worry about creating a backup of the data on your device.
To reset all settings on your iPhone 12, follow these simple steps;
- Step 1: Tap on the Settings from Home Screen.
- Step 2: Tap on “General” and then scroll down to the bottom of the screen to tap “Reset.”
- Step 3: Tap “Reset All Settings” and when prompted, enter the passcode.
- Step 4: Then finally, tap “Reset All Settings” at the bottom of the screen and then tap “Reset All Settings” again to confirm.
The device will restart after the reset and it should be working normally. If not, try the following solution.
Apply TinyFix iOS System Repair Tool
This problem may persist when your iPhone is suffering from a more complex software-related problem. In this case, we recommend using an iOS System Repair tool like TinyFix.
This tool is particularly ideal because it has a high success rate for repairing various iOS issues including iPhone 12 that keeps freezing, iPhone 12 not turning on, iPhone 12 stuck on the Apple logo and so many other common iOS stuck issues without data loss.
It supports all iPhone models and all versions of iOS including iOS 15 and has a simple user interface, making it an easy choice even for the beginner.
To use TinyFix to repair an iPhone 12 that keeps freezing, follow these very simple steps;
- Step 1: Download and install TinyFix on your computer and launch the program. In the main window, click on “iOS System Repair” then “Standard Repair Mode”.
- Step 2: Connect the iPhone to the computer using USB cables. You may have to unlock the iPhone to allow the program to recognize it.
- Step 3: The program will then detect the iPhone’s model and present various firmware options to download on the device. Select the preferred solution and then click on “Download” to begin downloading the firmware.
- Step 4: When the download is complete, click on “Start” and TinyFix will begin fixing the device immediately. When the process is complete, the iPhone will restart and the device should be working normally again.
DFU Restore Your iPhone 12
A DFU restore is one of the most advanced solutions that you can attempt and is, therefore, the last resort. It is effective because it can delete the malfunctioning software that may be causing the device to freeze.
But even as you attempt a DFU restore, please note that it may cause total data loss and you may therefore want to backup all the data on the device before doing this.
Once you have a complete backup of all the data on your device, follow these steps to restore your device in DFU mode;
- Step 1: Connect the iPhone 12 to the computer and open iTunes or Finder
- Step 2: On the device, press and release the Volume Up button, press and release the Volume Down button and then press and hold the Side button until the screen turns black.
- Step 3: While still holding on to the Side button, press and hold the Volume Down and hold both buttons together for about 5 seconds.
- Step 4: After 5 seconds, let go of the Side button, but continue to hold the Volume Down button until the iPhone appears in iTunes or Finder. This will indicate that the device is in DFU mode.
- Step 5: In iTunes or Finder, click “Restore” and keep the device connected to the computer until the restore process is complete.
Don’t Forget to Backup Your iPhone iPhone 12
You may notice that some of the solutions above may affect the data on your device. So, if you don’t want to lose any of the data on your device, you may want to create a complete backup of all the data on your device before attempting the solutions above.
There are various options when it comes to backing up your iPhone, including the following;
Backup iPhone to iCloud
If the device is connected to a stable Wi-Fi network you can very easily backup all your data to iCloud.
To do this, simply open Settings from the home screen and select “iCloud.” Tap on “Backup,” make sure that “iCloud Backup” is turned on, and then tap “Back Up Now” to begin the process. a progress bar will show the backup process.
Backup iPhone to iTunes
You can also choose to backup your device on your computer via iTunes. This is a good solution for Windows and older versions of macOS.
To back up your iPhone 12 via iTunes, connect the device to the computer and then open iTunes. Click on the iPhone’s icon when it appears in the top-left corner, ensure that “This Computer” is selected, and then click on “Back Up Now” to initiate the backup process.
When the backup is complete, you should see it under “Latest Backup.”
Backup iPhone to Finder
If you are using a Mac running macOS Catalina 10.15 or later, you can use Finder to back up the iPhone 12.
To do this, connect the device to the computer and open Finder. Then, go to “Locations” and select the iPhone 12. Choose “Backup all Data on iPhone to this Mac” and then click “Backup Now” to initiate the backup process.
Keep the iPhone connected until the process is complete and you should be able to see the backup under “Latest Backup.”
Seek Help from Apple Support
If you have attempted all the solutions above and your iPhone is still frozen, then you may want to seek help from a technician. Make an appointment at your local Apple Store and technicians at the Genius bar will be able to diagnose the problem and offer you solutions.
If the iPhone 12 is under warranty, you may be able to get it repaired or even replaced for free. Otherwise, the technician will give you a quote for the repair costs.
They may even be able to repair the device immediately if the components needed for the repair are available.
You can also choose to use the Apple Mail-in service to get the device repaired. Check out the Apple Support Website or call 1-800-MY-APPLE (1-800-692-7753) for assistance. Apple repairs can be costly, but it is the best chance you have.