iPhone 12 Frozen and Won’t Turn Off? Try The 6 Solutions

  1. Published on Dec 10, 2021
  2. Updated on Dec 10, 2021
  3. No Comments

You always expect every aspect of your iPhone to just work. So, it can be quite a shock when you try to turn off the iPhone 12 only for the device to freeze and refuse to turn it off.

Turning off an iPhone is not something that most of us will do regularly, which just adds to the shock when the one time you try to unplug from the device, this happens.

But don’t worry: this is as pretty common problem and unless you dropped the device and it suffered extensive damage to some of its components, you can very easily overcome it.

In fact, all the solutions we will look at here will help you fix an iPhone 12 that won’t turn off. But let’s see exactly why this may be happening.

Why Isn’t my iPhone 12 Turning Off?

The most common reason why your iPhone is not turning off is because of a software crash. A problem with the device’s software can make the device freeze as you try to turning it off.

These malfunctions in the software are relatively easy to repair and the majority of the solutions here will be in relation to a software problem.

But your iPhone 12 can also refuse to turn off if there is hardware damage to the power button or any other component that may be involved in the powering down process.

Unlike software issues, hardware problems are harder to fix and we don’t recommend that you try to repair hardware components on your own.

How to Fix iPhone 12 Frozen and Won’t Turn Off

Let’s examine the most effective solutions to an iPhone 12 that is not turning off:

1. Hard Reset Your iPhone 12

The first solution you want to try is a hard reset. It is a good way to resolve software crashes that may cause your device to get stuck.

Hard resetting an iPhone 12 is a very simple process: just use these steps:

  • Step 1: Quickly press and release the Volume Up button.
  • Step 2: Quickly press and release the Volume Down button.
  • Step 3: Press and hold the Side/Power button until the Apple Logo appears on the screen. Let go of the button when you see the Apple Logo and allow the device to power up normally.

Force Restart iPhone 12

A hard reset will often give you temporary access to the device. But the problem will occur again unless you can resolve any underlying software problems that may still persist.

You can do that by restoring the device and we’ll show you how to do that shortly.

2. Turn Off Your iPhone 12 in Settings

If you are unable to turn off the device because one of its hardware buttons is broken or malfunctioning, you can turn off the iPhone in Settings.

To do that, go to Settings > General > Shut Down. You will then see the “Slide to Power Off” slider on your screen. Simply drag the slider to shut down the iPhone.

Now connect the iPhone to a power source and try to turn it back on. If the device has adequate battery life, it should turn on very easily.

Turn Off Your iPhone 12 in Settings

3. Restart Your iPhone 12 Using AssistiveTouch

AssistiveTouch is an iOS feature that adds a virtual button to the device’s home screen.

This button can help you restart the device, among other functions and it may be a good solution if the physical buttons on the device don’t work.

To enable AssistiveTouch on your device, go to Settings > Accessibility > Touch > Assistive Touch. This will place the virtual button on your device.

To use this button to restart the device, tap on the AssistiveTouch button and tap Device > More > Restart. Tap on “Restart” again to confirm and the device will turn off and then back on.

Restart Your iPhone 12 Using AssistiveTouch

4. Apple iOS System Repair Tool to Fix Software Glitch

To completely eliminate the software issue that is at the root of this problem, you may find that you need to restore the device.

But the traditional way of restoring the device in iTunes may cause data loss, particularly if you haven’t backed up your data in a while.

If you don’t want to lose your data, you can use TinyFix to fix the device.

TinyFix is an iOS system repair tool that is specifically designed to fix common iOS stuck issues. It is very fast and easy to use, allowing you to repair the device in a matter of minutes.

It works on all iPhone models including iPhone 12 and supports all versions of the iOS firmware.

To use TinyFix to fix an iPhone 12 that will turn off, download and install the program on to your computer and then follow these simple steps:

Step 1: Launch TinyFix on to your computer and then click on “iOS System Repair” in the main window. Connect the iPhone to the computer and wait for TinyFix to detect the connected device.

 main screen of TinyFix

Step 2: Select “Standard Repair Mode.” This is the repair mode that can fix the device without causing data loss.

Standard Repair Mode

Step 3: The next step is to download the firmware needed to repair the device. Simply click “Download” and wait while the program downloads the needed firmware.

get the appropriate firmware

Step 4: When the firmware package has been downloaded, click on “Fix Now” and the repair process will begin immediately.

It is important to ensure that the device remains connected to the computer until the repair is complete. Once the device restarts in normal mode, you can disconnect it.

repairing the device

5. Restore Your iPhone 12

If you would rather not use a third-party program and you have a recent backup of all the data on your device, you can fix iOS issues by restoring the device in iTunes or Finder.

This is the best solution when the software problem causing the device to reman frozen is a more stubborn one.

But we must warn you that it will restore the iPhone 12 to factory defaults, meaning you will lose all settings and data.

Here’s how to restore your iPhone 12 in iTunes (PCs and macOS 10.14 and older) or Finder (macOS 10.15 and newer):

Restore in iTunes:

  • Step 1: Open iTunes on your computer and the connect the iPhone 12 to the computer using Lightning/USB cable.
  • Step 2: When the iPhone appears in iTunes, click on its icon in the upper-left hand corner.
  • Step 3: Click “Restore Backup” and then choose a backup that you would like to use.
  • Step 4: Click “Restore” and enter your password if the backup that you selected is encrypted.
  • Step 5: Allow iTunes to complete the restore process. The iPhone will turn off and then back on during the process. It is important to keep the device connected until the process is complete.

Restore in Finder:

  • Step 1:  Open Finder on your computer and connect the iPhone 12 via USB/lightning cable.
  • Step 2:  Click on the iPhone in the “Locations” section on the left side of Finder.
  • Step 3: Click “Restore Backup” and choose a backup that you would like to restore the device to.
  • Step 4: Click “Restore” and provide the password if the backup you want to use is encrypted.
  • Step 5: Keep the device connected to the computer until the restore process is complete. Your iPhone will restart during the restore process.

Restore Your iPhone 12

6. Contact Apple Support for Repair Options

While you might still be able to use the Settings and AssistiveTouch to turn off and restart the device even without the physical buttons, working with an iPhone with broken buttons can be frustrating.

If the issue is broken hardware components, we recommend contacting Apple Support for repair options.

You will most likely have to bring the device to an Apple Store, but you can count on Apple Technicians to figure out what it wrong with it and come up with effective solutions.

They may even fix the device for free, if it is still under warranty. You can also choose to use the mail-in repair options to get the device fixed.

Connect with Us

Is your device fixed? The solutions above should have worked to fix an iPhone 12 that will not turn off and you should be able to power off the device as intended.

Let us know either way in the comments section below. Any questions you may have on this topic or any other iOS-related issue can also be posted below and we’ll do our best to find solutions for you.

Aaron Roussey

Aaron is tech-savvy and enjoys writing technical articles about phones, computers, games, and the internet!
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