iPhone 13 Face ID Not Working? 7 Troubleshooting Tips

  1. Published on Mar 4, 2022
  2. Updated on Mar 9, 2022
  3. No Comments

One of the most exciting features introduced in the iPhone series is the Face ID interface.

This facial recognition software allows you to unlock and access your iPhone handsfree in a matter of seconds.

Of course, no feature is perfect as some errors and bugs may come along the way.

Luckily for you, we made a list of possible fixes you can do yourself if you are having trouble with your iPhone 13’s Face ID feature.

Let’s get started.

Is the Face ID on Your iPhone 13 Not Working?

There have been user reports about issues concerning their Face ID. These are the main complaints:

  1. iPhone 13 won’t recognize their faces at all. They are prevented from accessing their device through the Face ID feature.
  2. Some have encountered errors in setting up their Face IDs. Error prompts such as “Face ID is not Available. Try setting up Face ID later,” and “Face ID setup error” appear whenever they try.

Luckily, the good ol’ passcode lock will always be there and you can unlock your iPhone through this method.

But if you want to remedy your Face ID issue, you can try these few fixes that we have gathered for you.

Though these methods are not one hundred percent guaranteed to fix your device, it won’t hurt to try.

Check whether there is something covering your face.

First and foremost, check that nothing is obstructing your face. It may be a small thing but it does have an effect.

There are cases when caps, glasses, even your hair, and other accessories obstruct your face so your iPhone can’t recognize it.

Another thing to take note of is the TrueDepth camera on your device, which is important in detecting facial recognition.

Make sure that there is nothing blocking it and that you are facing towards it when you try to unlock your phone via Face ID.

Force restart your iPhone 13.

Usually, minor bugs and glitches are easily solved when you force restart your device.

Doing this gets rid of junk cache files that are stored in your iPhone apps and iOS folders, which may be the cause of system data corruptions.

The process is simple, just do the following:

  1. First, press and quickly release the Volume Up button.
  2. Next, do the same thing for the Volume Down key.
  3. Right after releasing, press and hold the Power button this time. The Apple logo should appear.
  4. Finally, release the Power key once the logo appears and allow your device to finish booting up.

Force restart your iPhone 13

Take note that if the “slide to power off” appears on your screen, don’t interact with it.

After restarting, check if your Face ID is working properly. If not, then proceed to the other methods.

Check Face ID settings on your iPhone.

If you recently updated your iPhone, the updates might have affected your Face ID settings.

You can always check if everything is in order by heading to Settings and going to Face ID & Passcode.

Double check and see if everything is set the way it is supposed to be.

If your Face ID settings are in order but still won’t work once you try unlocking, you can try resetting your Face ID.

You can do this while you are in the Face ID & Passcode area in Settings. Just navigate through the options and select Reset Face ID.

It will prompt you to go through the set-up procedure again and will require your passcode.

You can also set other angles as your Face ID by selecting Set Up an Alternate Appearance.

This helps you unlock your phone regardless if your face is obstructed with accessories.

Check Face ID settings on your iPhone

Update the iOS.

In some cases, all your iPhone needs is a quick update. You can check for new software updates through Settings > General > Software Update.

If an update is available, go ahead and select Download and Install. Updating your iPhone to the latest iOS version can sometimes resolve small glitches.

check for an iOS update

Reset all settings on your iPhone.

If the issue persists even after updating, you can try to reset all your iPhone settings.

This will erase all customized settings including automatic overrides or settings changes from the recent iOS update, with errors deleted along with them.

Don’t worry, your data and files won't be affected by the reset.

To do this, follow these steps:

  1. First, head to Settings and navigate to General.
  2. Next, scroll through the options and select Reset.
  3. Here, choose Reset all settings.
  4. When prompted, enter your passcode.
  5. Finally, tap on the option again to confirm.

Reset all settings on your iPhone

After that, your iPhone should revert back to default settings. If the problem still isn’t fixed, then head on to the next method.

Restore your iPhone to factory settings.

Reverting your iPhone back to factory settings could solve the issue since doing this might delete the data causing those glitches.

However, it is recommended that you backup your files beforehand since all files and data will be deleted in the process.

Here’s what you need to do:

  1. First, head to Settings.
  2. Next, navigate to General.
  3. After that, tap on Reset.
  4. Now, select the Erase All Content and Settings option and input your passcode if prompted.
  5. Finally, tap on the option again to start the reset process.

Erase All Content and Settings

All your data should be erased and your settings should be reverted back to factory settings. Do a quick check to see if the problem is still there or not.

Try TinyFix iOS System Repair Tool

External software such as TinyFix iOS System Repair can also be used to fix the Face ID problem.

TinyFix is an all-around iOS repair tool that’s designed to address issues pertaining to the device’s operating system. It is easy to use and you won’t lose any data in the process.

Here are the steps on how to use it:

  1. First, download and install and launch the application on your computer.
  2. Before proceeding, connect your iPhone 13 to your computer through a USB cable.
  3. Next, press iOS System Repair to proceed.
  4. Now, select the Standard Repair mode.
  5. Here, select a destination folder and click on Download to install the firmware package needed to repair your iOS.
  6. Finally, click on Start to begin the process.

 main screen of TinyFix

Once it’s finished, a prompt will appear and your device’s iOS should be fixed. The software isn’t free to use though. You can get a one-month license for $24.95, or a lifetime license for $44.95.

Conclusion

Corrupted data and files might cause your Face ID to malfunction. There are a number of ways to fix this issue such as force restarting your device, updating its iOS, and restoring factory defaults.

You can also use TinyFix iOS System Repair, which is an external software that is geared towards resolving issues concerning your iOS.

If all these fixes fail to resolve the issue, then you have no choice but to head to the nearest Apple Store and have it fixed.

J. Robertson Macaulay D. Young

Mako is a technical freelance writer with a passion for all things tech. Whether you're wondering about how to fix your iPhone or trying to get something to work in your settings, Mako is your go-to for professional help. He loves writing, testing solutions, and most of all, making sure his research is factually accurate.
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