How to Troubleshoot iPhone 13 Pro Unresponsive Screen Issue

  1. Published on Mar 9, 2022
  2. Updated on Mar 9, 2022
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The iPhone 13 Pro is the latest in a long line of iconic iPhone series.

It was recently released in the late 2021 and contains new features such as a longer battery life, ceramic shield front, and a Super Retina XDR display with True Tone.

However, not all units are perfect and some users have reported encountering some issues.

One notable issue of concern is its touch screen. The touch screen is one of the very first innovations introduced in smartphones and is one of the most important, as well.

This article will talk about what causes an unresponsive screen on iPhone 13 Pro and a few fixes to address the issue.

Let’s begin.

Intermittent Touch Screen Issues on iPhone 13

A fair amount of iPhone 13 Pro users have been complaining about intermittent touch screen issues on their device.

Basically, their phones won’t react to their touches thus rendering them pretty much unusable.

The device may react when tapped repeatedly or with force but doing so will only further damage the screen.

Some people diagnosed the issue to be a hardware malfunction. However, it was recently observed that a lot of people got unresponsive screens after updating to iOS 15.

This suggests that it could also be a software issue.

How to Fix iPhone 13 Pro Unresponsive Screen

You can try to fix the issue yourself through a couple of ways.

These fixes have been known to solve the issue of an unresponsive screen but they aren’t a hundred percent guaranteed to fix your iPhone 13.

However, you can always try these methods if you want to avoid spending money having it fixed by a professional.

Replace your adapter and USB-C cable.

This solution was recommended by a discussion thread on Apple’s website. It is said that your adapter and USB-C cable can affect your device and make it malfunction.

This is usually the case with fake and defective adapters and cables.

According to the thread, the user was having touch screen issues which were suddenly solved when he bought and used a new adapter and USB-C cable.

So if you have an unresponsive screen, try using other cables you might have at hand first. And if doing that doesn’t work, consider buying a new one.

Replace your adapter and USB-C cable

Force restart your iPhone 13 Pro.

Force restarting your device is always a go-to method whenever your iPhone starts to act up.

It sometimes solves the issue of a screen freeze, glitchy system, and the like, and might solve your touch screen issues.

To force restart your iPhone 13 Pro, just follow these simple steps:

  1. First, press and quickly release the Volume Up button. Then, do the same for the Volume Down key.
  2. Right after releasing it, press and hold the Power button.
  3. Once the Apple logo appears, release the Power key and allow your device to finish booting up. Do not interact with the “slide to power off” screen.

Force Restart Your iPhone 13 Pro

After restarting, check if your device is working properly. If not, then proceed to the next solution.

Remove the screen protector.

Screen protectors are great at protecting your iPhone’s screen from scratches and chips.

However, they are subjected to wear and tear, thus making your touches unrecognizable to your device in the long run.

If your phone has a screen protector, try taking it off and see if that helps. It might just need replacing.

Remove the Screen Protector

Repair iOS system without data loss using TinyFix.

You can also try using external software such as TinyFix iOS System Repair to fix the issue of an unresponsive screen.

It is a useful tool that can address various iOS related problems without losing any data in the process.

To use it, just do the following:

  1. First, download and install the application onto your computer.
  2. Once installed, launch the application.
  3. After that, connect your iPhone 13 to your computer.
  4. Now, click on iOS System Repair and select Standard Repair.
  5. Next, select the Fix Now option to start fixing the iOS.
  6. Finally, select the destination folder for the matched firmware to be downloaded in and click on Download.

 main screen of TinyFix

The process will begin after the matched firmware is installed and a notification screen will appear once it is completed. This, however, is a paid software that costs $24.95 for a one-month license and $44.95 for a lifetime license.

Update your iPhone 13 Pro using iTunes.

Updates can also solve certain bugs and glitches on your iPhone.

If your iPhone has an unresponsive screen, you might need to download the latest update that has the fix to that bug.

Since your device is currently unusable, you can try updating through iTunes by following these steps:

  1. First, connect your iPhone 13 to your computer using a USB cable.
  2. Next, launch iTunes.
  3. Now, put your iPhone 13 into recovery mode by first pressing and quickly releasing the Volume Up button.
  4. Do the same with the Volume Down button.
  5. After that, press and hold the Power button
  6. Hold it until an Apple logo appears on your screen.
  7. Once the logo appears, release the Power button
  8. Next, check your iTunes Window on your computer.
  9. You will see an option to Update or Restore. Choose Update.

iPhone 13 in recovery mode

Once you select Update, your device will immediately start updating to the latest iOS version.

Visit the Apple Store.

If nothing works for you, your last resort is to head over to the nearest Apple Store and have your iPhone 13 Pro checked by an expert.

They usually know what to do and how to fix device errors, but you might have to cough up some money to have it fixed.


Unresponsive screens are a common issue for iPhone 13 Pro users. It is usually caused by either hardware or software issues.

There are a lot of ways to fix the issue yourself, including replacing your adapter and USB cable, force restarting and updating your device.

You can also utilize external software such as TinyFix to fix the issue for you through your computer.

If nothing works, it is best to have it fixed by an expert at an Apple Store.

J. Robertson Macaulay D. Young

Mako is a technical freelance writer with a passion for all things tech. Whether you're wondering about how to fix your iPhone or trying to get something to work in your settings, Mako is your go-to for professional help. He loves writing, testing solutions, and most of all, making sure his research is factually accurate.
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