iPhone Keypad Not Working? Try The Real Fixes

  1. Published on Jul 28, 2021
  2. Updated on Jul 28, 2021
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Given that your iPhone is a touchscreen device, when the keyboard lags or fails to work as it should, you may find that the device becomes quite useless.

You will be unable to do even the most basic of tasks including dialing a number to make a phone call, sending a text, or even using the browser.

Nearly every app on your device requires the keypad, making this all-too-common issue very frustrating when you’re experiencing it.

Here, we will examine some of the most common causes of this issue and some of the steps you can take to resolve this issue once and for all.

Why is the Keypad on Your iPhone Not Working?

Your iPhone’s keyboard may stop working for one of three reasons:

  • The app that is trying to use the keyboard has stopped working, malfunctioned or crashed.
  • Your device is facing a software problem
  • Your iPhone’s screen is not working properly or has become unresponsive

Fortunately, there are many solutions that you can try regardless of what is causing the keyboard to malfunction. The following are the most effective solutions to try:

Wipe Off the iPhone’s Screen

You may find it hard to use the keyboard if there is something stuck on the screen. The most common material to get stuck on an iPhone’s screen is food residue, perhaps you were eating something and you failed to wipe your hands clean before picking up the device.

When you start using the iPhone, the residue stuck on the screen tricks the very sensitive touchscreen into thinking that you are tapping the screen.

The first thing you should try to do therefore before anything else is to try and wipe the screen clean. Use a microfiber cloth to wipe down the bottom of your iPhone’s display.

If the dirt on the screen is stuck and very stubborn, you might want to use a screen cleaning liquid in addition to the cloth. But choose your cleaning liquid very carefully as there are some that contain harmful chemicals that may do more damage.

Apple discourages the use of cleaning liquids like Window cleaners, aerosol sprays, abrasives, ammonia, household cleaners, solvents, or anything that contains acetone or hydrogen peroxide.

Restart Your iPhone

A minor software issue is another very common cause of keyboard malfunctions in iPhones. Fortunately, these software issues can be very easily eliminated by simply restating the iPhone.

This is because a restart will shit down all apps and functions naturally, even apps that may be causing the malfunction.

To restart your iPhone, press and hold the Power button and then swipe the red power icon that appears on the screen to the right.

If your device is an iPhone X, press and hold both the Side and one of the volume buttons and swipe the power icon to turn it off.

Then, simply press the power button (or Side button for iPhone X) until the Apple Logo appears on the screen.

Restart Your iPhone

Reset Keyboard Dictionary on iPhone

If the issue you are experiencing is that the keyboard is lagging rather than failing to work completely, resetting the keyboard dictionary has been known to resolve the issue. Follow these simple steps to reset the keyboard dictionary:

  1. Open the Settings on your iPhone
  2. Tap on “General.”
  3. Tap “Reset” and then scroll down to the bottom to tap “Reset Keyboard Dictionary.”
  4. Enter your passcode when prompted to complete the reset. You can then try using the keyboard again to see if the issue has been resolved.

Reset Keyboard Dictionary on iPhone

Reset All Settings on iPhone

Resetting all settings is one of the most effective ways to resolve any software issue that may be affecting the iOS system.

It is so effective because it will reset everything in the Settings app to factory settings, thereby removing any glitches in one stroke.

But because it resets your settings, you will find that you will need to re-enter your Wi-Fi password, reset your wallpaper, reconnect Bluetooth devices, and any other changes that you had made to the settings.

To reset all settings on your device, go to Settings > General > Reset > Reset All Settings. Enter your passcode when prompted and then tap “Reset All Settings.”

 Reset All Settings

Fix iPhone Keyboard Not Working due to iOS Glitch

Of course, you can repair the issues with the keyboard by fixing the iOS glitch that could be causing the issue in the first place.

One of the best ways to do that without losing any data on your device is to use an iOS system repair tool and the easiest one to use is TinyFix.

This desktop tool is so easy to use, you don’t need to have any tech expertise and it will repair the software glitches in a matter of minutes, without affecting the data on the device.

To use TinyFix to eliminate iOS glitches from the device’s system, follow these simple steps:

Step 1: Download the TinyFix installer from the program’s main website. Click on it to open it and then follow the installation wizard to install the program on your computer.

Step 2: Then, connect the iOS device to the computer and open TinyFix.

 main screen of TinyFix

Step 3: On the program’s main interface, choose “iOS System Repair” to continue. Click on “Standard Repair Mode” to begin the repair process.

Standard Repair Mode

Step 4: You will need to download the latest firmware to continue. Select a path for the firmware package and then click “Download.”

get the appropriate firmware

Step 5: Once the firmware download is complete, click on “Start to Fix” to begin fixing the system. The repair process shouldn’t take more than just a few minutes and when it is complete, your device will restart in normal mode with all issues resolved.

repairing the device

Erase All Contents and Settings on iPhone

Restoring your iPhone to factory settings is also a very effective way to eliminate stubborn software glitches that could be causing the keyboard issue.

But doing this will cause total data loss and once the device has been reset, you will need to set it up as new.

Therefore, it is important to backup all the data on your device before attempting to erase all contents and settings to avoid losing data.

Once you have a complete backup, follow these simple steps to erase all contents and settings on your device:

  1. Open the Settings on your iPhone.
  2. Tap General > Reset > Erase All Contents and Settings.
  3. Enter your passcode when prompted and the device will be erased.
  4. Now, connect the iPhone to a Wi-Fi network and follow the setup instructions to set up your iPhone and restore the device from the backup you created earlier. When the restore is complete, check if the keyboard issue has been resolved.

Erase All Contents and Settings on iPhone

What to Do if These Fixes Still Won't Work?

If all the solutions have not worked to fix the Keyboard issue, then you need to make an appointment at your local Genius Bar or Apple Store to let the experts take a look at the device.

They will recommend fixes that can be implemented immediately. If the device is still under warranty, these fixes may not even cost you anything.

In the meantime, you can try to use a third-party keyboard such as GBoard, developed by Google. It has all the necessary features for a functional keyboard and it is also very easy to use.

You can also try Swift Key and Flesky, both of which are very good keyboards with a lot of cool features.

If you choose to use a third-party keyboard, follow these simple steps to install it:

  1. Go to the App Store and look for the third-party keyboard that you would like to use. Once you locate it, enter your Apple ID and Password to download it.
  2. Then go to Settings > General.
  3. Tap “Keyboard” and select “Add New Keyboard.” The third-party keyboard you downloaded from the App Store should be visible. Tap on it to select it and it should install.

Add New Keyboard

Final Words

This particular keyboard issue is often caused by malfunctioning apps or a glitch in the iOS system. All the solutions above can therefore be effective in helping you resolve it. Try them, one after the other until the issue is resolved.

If you have any questions or you need clarification on any of the solutions above, let us know in the comments section below.

Aaron Roussey

Aaron is tech-savvy and enjoys writing technical articles about phones, computers, games, and the internet!
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