iPhone Screen Not Working but iPhone is On? Here's the Fix

by J. Robertson Macaulay D. Young Basic iPhone Tips Ideal for Newbies Published On Aug 12, 2022 Updated On Aug 25, 2022

Are you sure that your iPhone is on, but the screen is not responding to any of your touches? This problem can keep you from accessing the device’s data and features which can make it very hard to use the device for its intended purpose.

There are a lot of reasons why your iPhone’s screen may not be working and in this article, we will show the troubleshooting steps that you can get your iPhone’s screen to respond.

Basic Diagnose

Before we attempt to fix the device, check to see if the device is free from dust and dirt. Dirt and dust can keep your device’s screen from responding to touch as the device’s touch sensor may fail to recognize the touch.

At the same time, make sure that your fingers are not dirty or oily and you may want to clean your hands before attempting to touch the screen again.

It is also important to check if the problem with the screen appears when using a certain app.

If the screen becomes unresponsive when you are using a certain app, then the app may be the problem and the best thing to do is to delete the app from the device.

Another common cause of this issue is a lack of sufficient memory in the device. So, if you have ruled out the influence of third-party apps, you may want to check the storage situation on your device.

If the screen problem persists even after clearing the memory and deleting any problematic apps, try the following troubleshooting steps:

Restart or Force Restart Your iPhone

The first solution we recommend when faced with an unresponsive iPhone is to restart the device,

For newer iPhone models (iPhone X and newer), press and hold the Side and one of the Volume control buttons. For iPhone 8 and earlier models, press and hold the Side/Power button only.

Drag the power icon to the right to turn off the device and then press and hold the Side/Power button again until the iPhone turns on.

 Restart iPhone

But if your iPhone’s screen is completely unresponsive, you may not be able to drag the slider on the screen. In this case, you can try to force restart the device.

For iPhone 8 and newer models, press and release the Volume Up button, press and release the Volume Down button and then press and hold the Side button until the Apple logo appears.

For iPhone 7 and 7 Plus, press and hold the Side and the Volume Down buttons at the same time until the Apple logo appears.

For iPhone 6s and earlier, press and hold the Home Button and the Top/Side button at the same time until the Apple logo appears.

Force Restart Your iPhone

At the very least, force restarting your device may give you temporary access to its features and settings, allowing you to fix the underlying cause.

Check Your Screen Protector

The screen protector that you are using may be keeping your screen from functioning properly.

Most screen protectors are thin, so it may not be the thickness of the protector that is to blame, but rather how it has been applied.

Try to remove the screen protector from the screen and reapply it or even replace it with a new protector to see if this fixes the problem.

Even if it seems to be applied correctly, you may want to remove it from the device just to see if the screen responds without it.

If you find that the screen is more responsive without the protector, you can consider purchasing a new thinner protector.

Clean the Screen

As we have already seen, a dirty iPhone screen may not be as responsive as one that is free of dirt and dust.

Therefore, the next logical step after removing the screen protector is to clean the screen. Use a dry microfiber cloth to remove any dust and dirt on the screen.

If you however find that the screen is clean but still unresponsive, then try one of the solutions below.

Use an Advanced Tool – TinyFix to Restart Your iPhone

TinyFix is an iOS system repair tool that you can use to remove any system issues that may be causing the problem.

It is one of the most reliable solutions for all kinds of iOS issues and it will repair the device without affecting the data on the device.

Use these simple steps to fix your device using TinyFix:

Step 1: Download and launch TinyFix on your computer. Then use the device’s USB cable to connect it to the computer.

Step 2: When the program detects the connected device, choose the “iOS System Repair” mode by clicking “Fix Now.”

 main screen of TinyFix

Step 3: Choose the “Standard Mode” and then follow the onscreen instructions to download the firmware package needed to repair the device and use it to repair the device.

Standard Repair Mode

repairing the device

The following are the advantages to choose TinyFix over other solutions:

  • You will not need to use iTunes to restore the device, a process that can be complicated and often always causes data loss.
  • Your device will be repaired without affecting any of the data on it.
  • It is easy to use: you should be able to repair the device without causing data loss.
  • It supports all iOS devices and all versions of iOS.
  • It is the most ideal solution for the repair of various iOS issues.
  • It is 100% safe. You don’t have to worry about your device’s privacy.

Update the Apps and iOS to the Latest Version

Outdated apps or apps that are not compatible with the version of iOS running on your device can cause all sorts of issues with the function of the device, including screen problems like this one.

One of the best ways to make sure that the apps on your device are in good working order is to ensure you have the latest version of each app.

Once you can get into your device using the above tips, Use the following simple steps to update the apps on your device:

  • Step 1: Tap on the App Store icon on the Home Screen to start.
  • Step 2: Scroll to the bottom of the main screen and tap on the “Updates” tab at the bottom. This will show you a list of all the apps that need to be updated.
  • Step 3: You can then tap on the “Update” button next to each app to update the app or just tap on the “Update All” button to update all apps at the same time.

Update the Apps

Once all the apps have been updated, go to Settings > General > Software Update to see if there are any pending iOS updates as well. If an update is available, follow the onscreen instructions to update the device.

check for an iOS update

Uninstall Outdated Apps

Removing any unused or unnecessary apps on your device can also provide the storage space needed to keep the device functioning at optimal levels.

It is also a good idea to remove any problematic apps that may be causing the issue. To delete or uninstall the apps from your iPhone:

  • Step 1. Go back to the Home Screen and locate the app that you want to delete.
  • Step 2. Tap and hold on to the App’s icon for a few seconds and then tap on the “X” that you see on the top-right side of the icon.
  • Step 3. Then simply tap “Delete” to confirm.

Uninstall Outdated Apps

You can check the amount of storage space available on the device by going to Settings > General > iPhone Storage.

Here, you can also delete any apps from the device, by simply selecting the app from the list and following the onscreen instructions to remove the app from the device.

Reset All Settings on your iPhone

If some of the system settings on the device are somehow messed up, which can happen during an iOS update, your iPhone’s touchscreen responsiveness can be affected.

You can generally rule out any system setting issues, by restoring all settings to their factory defaults. To do that:

  • Step 1. Open the Settings app on your iPhone and then tap on “General > Reset.”
  • Step 2. Select “Reset All Settings” from the options that you see and when prompted, enter your passcode before confirming that you want to reset the settings.

Your iPhone will restart when the process is complete and your settings will be reset back to their defaults, which means that you may need to set up some features again.

Reset All Settings on your iPhone

Is Your iPhone Screen Still Not Working But iPhone is On?

If all the solutions above fail to fix the problem, then your iPhone may need repairs that you may not be necessarily able to provide.

In this case, we recommend making an appointment at the nearest Apple Store for further assistance.

J. Robertson Macaulay D. Young

Mako is a technical freelance writer with a passion for all things tech. Whether you're wondering about how to fix your iPhone or trying to get something to work in your settings, Mako is your go-to for professional help. He loves writing, testing solutions, and most of all, making sure his research is factually accurate.
View all posts
Foneazy uses cookies to personalize your experience on our website. By continuing to use this site, you agree to our privacy policy. OK