iPhone Setup Stuck on Software Update? How to Fix

by Aaron Roussey Basic iPhone Tips Ideal for Newbies Published On Sep 19, 2022 Updated On Sep 19, 2022

So your new iPhone gets stuck on the update screen during the setup. No need to panic, as it can be fixed quickly!

We have listed down all the potential solutions that you can follow to address the iPhone setup stuck on update screen issue. 

Before Getting Started

If you're attempting to update the iOS version, make sure that your iPhone is meeting the following criteria:

  1. The iPhone must be connected to a WiFi connection (high internet speed). If you have cellular data or a cellular hotspot, then you cannot update your data.
  2. Plug in the iPhone as it cannot be in low power mode.
  3. Charge your device so that the state of the battery should be above 50%.
  4. You should have a free storage space of 6GB or more.
  5. Disable any active VPN from your device.
  6. It is recommended to keep the device plugged in until the phone completes the update. It will help in keeping the phone charge above 50% and it keeps the WiFi enabled. Note: If the phone is not connected to a power source and it goes to sleep, then the WiFi is turned off).

Check your Internet Connection

The first thing to do is that you might want to use the Speedtest app by Ookla or Fast by Netflix to perform a quick speed test.

Also, ensure the device is connected to an active WiFi network. If you're seeing the download speed is 5Mbps and more, you have a good internet connection for downloading the iOS software.

You can also use an internet browser like Safari and Chrome to check if the phone has working internet connection or not.

If you are using a VPN on your device? If yes, just disable it. You can disable the VPN by going through the VPN app or via iPhone's settings. It might help to restart the WiFi router.

It is the quickest solution to fix the problem of the iPhone not downloading iOS updates. Moreover, you can switch to a different WiFi network for a quick fix.

Check Apple System Status and Wait for a While

If a new iOS update is available, you can wait a while before updating your iPhone. Many users will try to update their iPhones to the newest iOS all around the globe. It can be too much for the Apple servers to handle huge traffic.

Check for a green dot on the App store by visiting the Apple System Status webpage. You can also check for the green dot for iCloud Account & Sign in, and more. If the color of the dot is not green, then wait for Apple to resolve the issue.

If your iPhone is stuck on the software update screen for five minutes, do not panic. It is normal for an iPhone to freeze for a time while updating to the new iOS version.

Restart Your iPhone

Try to restart the iPhone by turning off your phone using the Power button. If the Power button is not working, then go to Settings > General > Shutdown.

Wait for a few minutes, and turn the power back on. You can also plug in your iPhone to a power source and turn it on.

Restarting an iPhone will hopefully fix the issues of iOS 15 freezing on preparing an update screen or update verification screen.

Delete the Downloaded File

If restarting your device works, delete the update file and try again.

To delete the file, go to Settings > General > iPhone Storage and look for the iOS 16 update file. Once found, tap on it, and from the next screen, delete it.

Restart your iPhone again and try to download the update again. Update the iOS by going to Settings > General > Software Update.

Reset Network Settings on iPhone

A few times back, many users faced the same issue when updating their device to iOS 16. They tried the above fixes but all of them couldn't solve the problem.

If this ever happens then, another best course is to reset the network settings. It can help you to solve the problem and you can start downloading the iOS update. 

To reset network settings, go to Settings > General > Reset > Reset Network Settings. Rest assured, resetting a network setting does not wipe any personal data such as music, apps, photos, etc.

Resetting a network on an iPhone will delete all the information regarding the WiFi password, unpair all Bluetooth devices, disconnect VPN, and more.

After the iPhone has been reset, choose a WiFi network with fast internet speed and connect your device to it. Go to Software Update and start downloading the new iOS. Hopefully, it will work perfectly.

Update iOS with iTunes

If the iPhone is still stuck on the update screen and none of the methods are working. Try another way to update the device.

Usually, this problem occurs when the user is updating the iPhone with OTA. You can use iTunes to update your device.

To update your Apple device with iTunes, follow the instructions below:

Step 1: Update the iTunes app on your Mac or computer. Using a newer version of iTunes will boost its performance and efficiency.

Step 2: Use the cable to connect the device to the computer. Open the iTunes app.

Step 3: The iTunes app will detect the iPhone automatically. Go to the iTunes tab, located on the left side of the panel, and click on the Summary option.

Step 4: From the right side of the panel, click on the "Check for Updates" option. If there are any new updates available, they will become visible to you. Click on the 'Download and Update' button.

Step 5: It will ask you to enter your authorized Apple ID password to continue. Once entered, iTunes will start downloading the software update and then it will install it on your iPhone.

Wrap Up

Being stuck on the iOS update can be an issue for many Apple users. If you're a long-time iPhone user, then you might have encountered this problem once.

However, the solution to the problem is simple and it can take only a few minutes to resolve it. Most of the time, resetting the network or using iTunes to update the iOS will solve the issue.

However, if the problem still exists, then you can use DFU mode to restore the device and update it to the latest iOS.

For your information, restoring the device using the DFU mode will delete all the data from your iPhone.

Aaron Roussey

Aaron is tech-savvy and enjoys writing technical articles about phones, computers, games, and the internet!
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