Installing an iOS update on your iPhone should be a very easy thing to do. You just open the Settings app on the device, select “General” and then tap on the “Software Update” section and the update process begins.
But sometimes, the update can get stuck at various stages of the process, making it very hard to complete the update process. Here, we will show you what you can do when your iPhone software update gets stuck.
These solutions will work whether the update is stuck on the preparing update screen, on the verifying update, or has been on the downloading screen for too long.
Let’s start at the most logical place.
Check Your Network Connection
The first thing you want to do is to make sure that your device is connected to a stable Wi-Fi network. You will not be able to update your device if your Wi-fi is not working.
You can use a tool like the Speedtest app by Ookla of Fast by Netflix to see how strong your connection is.
If it is 5Mbs or higher, then your connection is strong enough to complete the update. If not, you should connect the device to a different network or restart your Wi-Fi router.
Be Patient to Wait
If you see a progress bar on the screen, then the update is working and you may just need to give it time to complete the process. The update process can take a while to complete anywhere from several minutes to an hour.
If you are trying to update the device via iTunes, leave the device connected to the computer until the process is complete.
If you are updating your device over the air, connect the device to a charger to make sure that you will not run out of power during the update.
If the iPhone has already run out of power, connect it to a power source and let it continue with the update.
If you suspect that the update is stuck, press one of the buttons on the device. If a message pops up, the update is still in progress and you just need to give it time to complete the process.
Close and Reopen the Settings App
You may also have a problem updating your iPhone if there is a problem with the Settings app. Quitting and reopening the Settings app may refresh the app and get it working normally again.
To quit the Settings app on an iPhone with Face ID, swipe up from the bottom of the screen and hold to open the app switcher.
On iPhones with a Home Button, double-press the Home Button quickly to get to the app switcher. Locate the Settings app card and drag it up and out of the screen to close it.
Wait a few seconds and then go to Settings > General > Software Update to try updating the device again.
Restart Your iPhone
If the update gets stuck for quite a long time, you can turn off your iPhone using the device’s physical buttons to stop the update. You can also go to Settings > General > Shut Down to turn off the iPhone.
Wait at least a minute or two and turn it on again. If the battery is low, connect the device to a charger before turning it on.
Once the device is on, try updating it again to see if the update process works.
Force Restart iPhone and Delete the Update File
If a simple restart doesn’t work, we recommend force restarting the device and then deleting the software update to make force the update process to start all over again.
Here’s how to force restart your iPhone, depending on the model:
For iPhone 6 and earlier versions:
- Step 1: Press the Power Button and the Home Button at the same time.
- Step 2: Do not release the buttons even if you see the “Power Off” slider on the screen.
- Step 3: Instead, continue to hold the buttons until the screen goes completely black and the Apple Logo appears.
When the device enters the botting process, you can let go of the buttons.
For iPhone 7 and 7 Plus:
- Step 1: Press and hold both the Power and the Volume Down Buttons at the same time
- Step 2: Continue to hold both buttons until the Apple logo appears on the screen.
- Step 3: Release both buttons when the device starts to restart.
For iPhone 8 and Later Versions:
- Step 1: Press the Volume Up Button, and release it quickly. Do the same with the Volume Down Button
- Step 2: Then press and hold the Side Button and continue to press it down until the screen goes black and the Apple logo appears on the screen.
- Step 3: Release the Side Button when the restart process begins.
Under normal circumstances, a force restart will fix the problem and you should be able to update the device with no problems.
But sometimes, the update files can be corrupt, and you may need to delete them and start the update process from the beginning.
To delete the update files, follow these simple steps:
- Step 1: Open the Settings on your device and tap “General.”
- Step 2: Tap on “iPhone Storage” and find the iOS update.
- Step 3: Select it and then tap “Delete Update.”
You can then go back to Settings > General > Software Update to try updating the device again.
Free Space on the iPhone Before Update
If the device that you are trying to update is an older device like an iPhone 6 or iPhone 7, closing all apps except the Settings App before updating your device may also help.
You can do that by opening the app switcher and then dragging the app cards up and off the screen. You may also want to make sure that your device has adequate storage space for the update.
If you don’t have the minimum required storage space, you will not even be able to start the update process, but you can also fix an iPhone update that is stuck by clearing out some storage space. Delete unnecessary apps and media files to make more room.
Reset Network Settings on Your iPhone
If none of the solutions have worked so far, then resetting the network settings on your device is the next most logical step to try.
This is a good way to fix any problems that may be preventing the device from connecting to a network and completing the update.
To reset the network settings on your device, go to Settings > General > Reset > Reset Network Settings. You may be prompted to enter the device’s passcode before the reset process can be completed.
This will not delete any of your data, but it will reset all your network settings including Wi-Fi, VPN, and Bluetooth.
Once it is done, reconnect the device to your Wi-Fi network and try to update the device again.
Try Updating Your iPhone with iTunes/Finder
If you are still unable to update the device in the Settings App, you can try updating the device via iTunes. Follow these steps to use this alternative update process:
- Step 1: Start by making sure that the version of iTunes on your device is the latest. If not, take a moment to update iTunes to prevent compatibility issues.
- Step 2: Connect the iPhone to the computer and open iTunes.
- Step 3: iTunes should detect the connected device. Click on the “Summary” tab on the left side panel and then select “Check for Updates.”
- Step 4: If an update is available, click on “Download and Update” and keep the device connected to the computer until the update process is complete.
Fix iPhone Update Stuck with System Repair Tool
If your iOS update still fails or doesn't run smoothly, there may be a problem with the operating system on the device. In this case, the best solution would be to repair the device’s iOS system.
To do that effectively and without affecting the data on the device, you will need the services of a professional iOS system repair tool. One of the best is TinyFix.
TinyFix is an ideal solution because it supports all iPhone models and all versions of iOS. It is also so easy to use, you don’t need any kind of special skill to use it.
Here’s how it works:
Step 1: Download and install TinyFix on your computer. Run it and connect the iPhone to the computer using USB cables.
Step 2: TinyFix will detect the connected device. Click on “iOS System Repair” and click “Standard Mode” to begin.
Step 3: In the next window, click “Download” to start downloading the firmware package that you will need to repair the device.
Step 4: Once the download is complete, click on “Start” and TinyFix will immediately begin fixing the software issue on the device.
Ensure that the device remains connected to the computer until TinyFix notifies you that the repair process is complete. The device will reboot and you can attempt to update it again.
Sometimes, the update process just doesn’t go according to plan and although there are very many causes of this problem, the solutions we have looked at above can be very helpful.
But before attempting any solution give the update process some time: it may not be stuck at all, but only slow, especially if millions of users ate trying to update their devices at the same time.