iPhone Speaker Not Working During Calls? Follow the 8 Steps

  1. Published on Aug 7, 2021
  2. Updated on Aug 7, 2021
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Your iPhone’s speaker is perhaps one of the most overlooked hardware components of the device, yet it is also one of the most important.

Without it, it would be very difficult to make a phone call. Yet, sometimes for several reasons, the iPhone speaker can just stop working during calls.

Most users who have reported this issue say that the speaker seems to stop working just as they are in the middle of a call. If you are here looking for solutions for this issue, we certainly don’t have to tell you just how inconvenient it can be.

But the troubleshooting solutions we suggest in this guide should prove helpful to you.

Basic Troubleshooting for "iPhone Speaker Not Working During Calls" Issue

Since there are a lot of reasons why your iPhone’s speakers may not be working, it is a good idea to start with some basic troubleshooting steps before we get into a more complex solution.

First, make sure that your iPhone is not on “Silent.” There is a switch to the top-left of the device. If it is nearer the back of the device (showing orange), move it so that it is closer to the screen.

You should also make sure that your device is running the latest version of iOS. This will help eliminate any temporary glitches in the OS. To make sure, go to Settings > General > Software Update.

Don't forget to restart your iPhone as well. Once the device fully restarts, use the slider under “Ringer and Alerts” to see if the issue has been resolved.

Check If the iPhone Is Connected to Bluetooth Device

Sometimes there is nothing wrong with the speakers, but you are unable to hear the sound because it is going through another device.

This can happen if Bluetooth is enabled and your iPhone is sending out the sound into another device like the AirPods or the hands-free unit in your car.

To check, go to Settings > Bluetooth and look at the list of connections. If there are devices connected such as Bluetooth speakers or headphones, disable them.

Of course, you could also turn off Bluetooth altogether, but this may interfere with other connections such as smartwatches.

Rather than turn off Bluetooth completely, tap on a connected device to disconnect it and then select the “I” on it to choose “Forget this Device.” This will prevent it from connecting to your device’s Bluetooth in the future.

Check If the iPhone Is Connected to Bluetooth Device

Clean the iPhone Speakers

Dirt, even in the smallest amount can affect the function of your iPhone in significant ways. The dust has been known to affect the volume of the device or if it is in the charging port can trick the device into thinking that it is connected to an external device.

It is, therefore, important to keep these sections of the device, although you need to be very careful when cleaning them to avoid damage.

Apple advises against using an air compressor or canned air to clean the device. It is much safer to use a soft lens cloth for light cleaning and a soft-bristled brush for any stuck-on-grime.

A cotton swab is also a good solution. But avoid using any liquid, such as cleaning supplies as they may cause more harm than good.

Clean the iPhone Speakers

Restart Your iPhone

All too often, a simple glitch in the software can cause the speakers in your iPhone to malfunction. A good way to eliminate these software glitches is to simply restart the iPhone.

Restarting the device will shut down all applications and functions, which usually removes all minor software problems.

To turn off the iPhone, press and hold the power button until you see the “Slide to Power Off” option appear on the screen.

If your device is an iPhone X, press and hold the Side button and one of the volume buttons until the slider appears.

Swipe the slider to the right to turn off the iPhone. Then, wait a few minutes and hold down the Power button (Side button in iPhone X) until the Apple Logo appears on the screen, indicating that the device has restarted.

Slide to Power Off

If the normal restart fails, a force reboot of the device may also be necessary for helping you fix any small software glitches that could be causing the issue.

  • On iPhone 8 and newer models, press the Volume Up button, followed by the Volume Down button, and then press and hold the Power button until the Apple logo appears,
  • For iPhone 7 press and hold down the Volume Down and the Power buttons until the Apple Logo appears on the screen.
  • For iPhone 6 and older, press and hold both the Home and Power buttons until you see the Apple Logo.

force reboot of the device

Reset Network Settings on iPhone

Resetting the Network Settings on your iPhone will erase all the functions of all connections including Wi-Fi, Bluetooth, VPN, and Cellular settings, essentially restoring all these settings to their factory default.

This solution can therefore sometimes resolve this issue, particularly if the malfunction is connected to a software glitch related to one of these connections.

Please note that doing this will wipe all your settings including Wi-Fi passwords. So, you may want to write down the Wi-Fi password before resetting the network settings as you will need to re-enter it.

To reset network settings on your device, go to Settings > General > Reset > Reset Network Settings. Enter your passcode when prompted and tap “Reset Network Settings” again to confirm.

Reset Network Settings on iPhone

Erase All Contents and Settings on iPhone

If resetting the network settings doesn’t work, then it is possible that there may be a larger issue with the system. In this case, we recommend erasing all contents and settings.

This will remove any system glitches that may be causing the issue, but it will also erase all data on the device. it is therefore a good idea to back up the device, before doing this.

To erase all contents and settings on your iPhone, go to Settings > General > Reset > Erase All Contents and Settings.

Enter your passcode when prompted and then tap “Erase iPhone” to complete the process. You can then set up your device and restore the backup to see if the issue has been resolved.

Erase All Contents and Settings on iPhone

Ultimate Solution: Try TinyFix

If you don’t want to lose any data on your device, then you might want to try using TinyFix to resolve the software issues affecting the device’s speakers.

TinyFix is a third-party iOS system repair tool that is specifically designed to resolve possible system issues like this one, easily and without causing data loss.

You will need to install TinyFix on to your computer and then follow these simple steps to use it;

Step 1: Run the program after installation and then choose “iOS System Repair” in the main window.

 main screen of TinyFix

Step 2: To repair the device, you will need to download the latest firmware package for the device. TinyFix already detects the needed firmware package, you just need to click “Download” to get the necessary firmware package.

get the appropriate firmware

Step 3: The program will be ready to begin repairing the device as soon as the firmware download is complete. Just click “Fix Now” to begin the repair process.

repairing the device

Now all you have to do is wait the few minutes it will take for the program to repair the device. Keep the iPhone connected until TinyFix notifies you that the repair process is complete. Once the device is fixed, you shouldn’t have any more issues with the speakers.

What if Your iPhone Speakers Still Don’t Work?

If you have tried everything we have recommended here and you still can’t get your iPhone’s speakers to work, there may be something wrong with the iPhone itself.

In this case, there is nothing to do but book an appointment at your nearest Apple store to get the device repaired. The technicians will be able to get to the bottom of the issue in no time and advise you on the next step.

It can certainly be frustrating when you’re trying to make a phone call but your speakers don’t work. More often than not, this problem is caused by a software issue, in which case most of the solutions we have outlined above should be able to work.

But sometimes, it is also a hardware problem, perhaps you dropped the iPhone and broke the speakers, in which case you will need to get the iPhone repaired.

Use the comments section below to let us know if you were able to resolve the problem. Your questions on this topic are also always welcome.

Aaron Roussey

Aaron is tech-savvy and enjoys writing technical articles about phones, computers, games, and the internet!
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