iPhone X Screen Unresponsive After Hard Reset? How to Fix

  1. Published on Sep 17, 2021
  2. Updated on Sep 17, 2021
  3. No Comments

The iPhone X might seem antiquated at the moment though it will always remain special as it marked the tenth anniversary iPhone model that Apple had launched back in 2017.

The iPhone X will also go down in history as the first to feature an OLED panel. While that brought about a touch of brilliance to the display, imagine what it feels if the display stops responding to touch inputs even after hard reset.

However, fret not as the situation can well be reversed easily and quickly. Just follow the steps mentioned below.

Why did my iPhone X display stopped responding?

Before getting into the remedial steps, a brief discourse on why the iPhone X display stops responding in the first place will do you good.

The reason is simple, the problem usually has to do with the digitizer which essentially is a layer of glass over the device's display and is capable of converting the analog touch commands into digital signals.

Now, it’s either the digitizer has stopped working or the underlying software has encountered some error. If it is the latter, you can breathe a sigh of relief as that is easier to manage.

Issues with the hardware could be a lot more tricky and represents the worst-case scenario, something that might even require a trip to the Apple repair shop.

Apart from these, screen protectors too can sometimes be at fault for preventing the display to function normally. So, you might as well consider removing the screen protector and see if things work out.

Any strong impact that the iPhone X is subjected to, like an accidental fall can lead to internal connections from getting dislodged a bit. This too can be a reason the display has stopped functioning or is responding intermittently.

While these reasons require attention of trained service staff, let's start with the less complicated software fixes.

Update to the latest iOS version

Manufacturers include fixes and enhancements to known issues with the next update and installing those at the earliest always makes sense. Here is how you do it.

  1. Connect your iPhone X to the mains and ensure there is stable Wi-Fi internet connection available.
  2. Go to Settings > General > Software Update.
  3. Tap on Install Now.
  4. However, if its Download and Install option available, tap on it to download the update.
  5. Enter your passcode and then tap on Install Now.

Update to the latest iOS version

Reset home screen layout

The Reset Home Screen Layout is a process wherein all the default iPhone apps are placed in the same exact location where those were placed when you bought the smartphone.

This somewhat clears or rather organises the horde of apps that you may have accumulated over the years. This might as well help deal with an unresponsive iPhone X display as well.

Here are the steps.

  1. Go to Settings > General > Reset > Reset Home Screen Layout.

Reset home screen layout

Reset all settings

This step acts to remove all settings introduced by the user and restores them back to what it was when the phone left the factory.

However, you will only be able to proceed with this step if the display is responding intermittently or is responsive enough to let you access the Settings app. Here are the steps.

  1. Go to Settings > General > Reset > Reset All Settings.
  2. Enter the passcode if prompted.
  3. Tap on Reset All Settings again for the process to begin.
  4. When it is done, your iPhone will restart automatically.

Reset all settings

Use an iOS Troubleshooter to Fix Screen unresponsive

Another way your iPhone X display can be brought back to life is by the use of the TinyFix iOS system recovery software.

An inherent positive of the software, apart from its ease of use is that it goes about doing its job without causing any data loss. Also, TinyFix is free to download and is available for both Mac and Windows PC.

Here is how you use it.

  1. Install the TinyFix software on your computer and run the program.
  2. Connect your iPhone to the computer via suitable cable.
  3. On the Home screen, click on the iOS System Repair button.
  4. On the display that opens, click on the Standard Repair option. This will initiate the download of the latest iOS firmware package.
  5. Click on Start Standard Repair once the necessary files have been downloaded.
  6. The process might take a few minutes. Once it is complete, your iPhone will restart automatically. It’s as simple as that.

Standard Repair Mode

Boot your iPhone X in recovery mode

While a forced restart or reset process is enough to deal with minor software issues, there are times your iPhone device might need something more drastic.

Booting your iPhone X in recovery mode is just such a process. The steps are described below.

  1. Connect your iPhone X to a Mac or a Windows PC via compatible cable.
  2. Launch iTunes on your computer. Also, ensure it is the latest iTunes version you are running.
  3. With the iPhone still connected to the computer, restart it using the steps described below.
  4. Press and then quickly release the Volume Up button.
  5. Similarly, press and quickly release the Volume Down button.
  6. Lastly, press and hold on to the side Power button.
  7. However, don't release the side button once the Apple logo appears. Rather, wait till the Recovery Mode screen appears.
  8. If you are asked to choose between Restore and Update, select Update.
  9. Once you do that, iTunes will attempt a fresh install of the iOS software without erasing the data already present on your phone.
  10. Your iPhone will exit the recovery mode if the download time exceeds 15 mins.
  11. Repeat the entire process all over again if that happens.

finder recovery mode notification

Restore your iPhone X in DFU Mode

This can well be considered the last resort in your attempt to set things right with the iPhone X. It's something that is to be attempted when everything else has failed. Also, it’s sort of a one-way street where you can't abort the process mid-way.

Once you start with it, you got to do all that needs to be done. Any mistake committed and you might as well be doomed as there is the real risk of your iPhone getting bricked.

In the unfortunate scenario of that happening, your next destination is going to be the Apple Service Center.

All of the existing data on your iPhone might get deleted too. So, makes sure you back up all of your data before proceeding.

Also, at the risk of repeating things, going for a DFU mode restore is no child's play and proceed with it only if you feel confident enough. Else, leave it to the experts.

However, if you are still curious about the steps, here they are.

  1. Connect your iPhone X to a Mac or Windows PC using a compatible cable.
  2. If your Mac is running macOS Catalina, launch Finder.
  3. If your Mac is running macOS Mojave or earlier versions or on a Windows PC, launch iTunes. Make sure you are running the latest version of iTunes else there could be unforeseen software conflicts arising.
  4. Next, press and quickly release the Volume Up button.
  5. Similarly, press and quickly release the Volume Down button.
  6. Thereafter, press and hold on the side Power button till the recovery mode screen appears.
  7. Click on your device shown on the computer.
  8. There is going to be a window that comes with three options - Update, Restore, and Cancel. Select Update.
  9. Your computer will now download the necessary software and install them afresh on your iPhone without erasing existing data.
  10. However, if the iPhone exits the recovery mode and the download is taking more than 15 mins to complete, let the download to be completed and start the process all over again.
  11. Once the Update process is completed, you will have to set it up again just as you did when you first bought it.

 restore iPhone in DFU mode


The one thing that sets the iPhone X apart from its predecessor is the brilliant all-screen OLED panel. Unfortunately, notwithstanding how appealing it might seem, there are times it might just freeze, thereby rendering the device unusable.

However, no matter how daunting it might seem, there sure are ways to deal with the scenario quickly and effectively. Take for instance the TinyFix tool which can be a boon for the not-so-tech savvy.

In any case, visiting the Apple service centre for the same would have cost you some serious money.

Sovan Mandal

A tech enthusiast to the core, I make it a point to keep myself updated on the latest developments from the world of technology. Android and iPhone trouble-shooting is another aspect that interests me a lot, as do a few of the more recent developments such as self-driving automobiles, AI, and such.
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