Where to Start If My iPhone 11 is Frozen and Won’t Turn Off

  1. Published on Feb 3, 2022
  2. Updated on Jan 27, 2022
  3. No Comments

It may become necessary to turn off your iPhone sometimes to save battery life or maybe you just want to unplug.

But when you try to turn off the device, the device freezes instead, unable to turn on and you don’t know why.

This problem is more common than you may think and is often caused by a software problem with the device.

This article will show you the reasons why your frozen iPhone 11 will not turn off and several ways to fix the iPhone.

Why Is My iPhone 11 Frozen and Won’t Turn Off?

One of the main reasons why your iPhone is not turning off is a problem with the software.

The good news is, iOS software problems are often fixable and most of the solutions we will look at below will be geared towards fixing a software problem.

It is also worth noting however that your device can fail to turn off if the power button is not working properly.

If this is a new iPhone 11, then you may have to contact Apple Support to get the device fixed or replaced.

If you’ve had the device for a while, then it is possible that you may have dropped it, resulting in damage to the power button.

Below are some of the best steps that you can take to fix an iPhone 11 that is frozen and won’t turn off:

Force Restart the iPhone 11

The first thing you want to do when you determine that your iPhone has suffered iOS problems, causing it to get stuck in one mode or another is a force restart.

A force restart is the first line of defense as it will give you access to your device, allowing you to apply other fixes.

To force restart your iPhone 11, press and release the volume up button, press and quickly release the volume down button and then press and hold the Side/Power button until the device turns on and you see the Apple Logo.

Force Restart the iPhone 11

Use AssistiveTouch to Turn off iPhone 11

This is a good solution to try if the power button on the iPhone has stopped working or is broken.

You can use the AssistiveTouch feature to turn off the device and you can also turn off the iPhone in settings, but only if the device is running iOS 11 and later.

To use AssistiveTouch to turn off the device, you will first of all need to turn on the feature.

Follow these steps to do that:

  • Step 1: Go to the Settings on your iPhone.
  • Step 2: Tap on Accessibility and then select “Touch.”
  • Step 3: Scroll down to “AssistiveTouch” and then tap on the toggle to turn it on.

enable AssistiveTouch

It will now appear on your scree and when you tap on it, it will give you a number of options. To use it to turn off the iPhone, follow these steps:

  • Step 1: Tap on the AssistiveTouch button on the home screen.
  • Step 2: Then tap on the “Device” and the “More” button (three dots) to get more options.
  • Step 3: Select “Restart” and when prompted, tap “Restart” again to restart the device.

Tap on the AssistiveTouch button

You can also just use the settings to turn off the device. Simply go to Settings > General > Shut Down to turn it off.

Check Available Storage on iPhone 11

A lack of adequate storage on your iPhone can cause a lot of problems with the device including crashing apps, a lagging device and even a device that refuses to turn off.

To make sure that this isn’t the problem, you may need to check the available storage space on the iPhone.

Fortunately, this is very easy to do: just go to Settings > General > About and look for the available storage space between “Capacity” and “Version.”

If the storage space on your device is less than 1GB, you may want to delete some of the apps and data you no longer need.

Check Available Storage on iPhone 11

Try an iOS System Repair Tool

The two solutions above assume that a forced restart worked and you are able to access the device’s settings.

But often this isn’t the case and you need a way to revive the device. If a forced restart didn’t work, most experts will recommend that you restore the device in iTunes.

But while this may be a good solution, it may not be entirely useful to you if you don’t want to lose data on your device.

We recommend a solution that will fix any frozen iPhone without causing data loss. This is TinyFix, an iOS system repair tool that is designed to fix the most common iOS stuck issues, including an iPhone 11 that will not turn off.

It is also very easy to use: allowing you to repair your device in minutes, even if you don’t have any technical expertise.

Here’s how it works:

  • Step 1: Download and install TinyFix on to your computer. Open the program and click “iOS System Repair” in the main interface to begin.
  • Step 2: Connect the iPhone 11 to the computer and once the program detects the connected device, select “Standard Repair.” This repair mode will attempt to fix the device without causing data loss.
  • Step 3: In the next interface, you will be required to download the latest firmware for the device. Just click “Download” to begin downloading the firmware needed.
  • Step 4: Once the download is complete, click on “Start” to allow TinyFix to begin fixing the device.

 main screen of TinyFix

The whole process will take only a few minutes. Keep the iPhone 11 connected to the computer until the device has been successfully repaired.

The device will restart in normal mode with any software issues having been resolved.

Restore Your iPhone 11

Restoring the iPhone 11 in iTunes or Finder is also a great way to fix a device that is stuck and won’t turn off.

But while using this method may fix the device, you may also end up losing some of the data that wasn’t included in a backup.

Here’s how to restore your iPhone in iTunes (for PCs and Macs running macOS 10.14 or older) or Finder (on Macs running macOS 10.15 and newer:

Restoring in iTunes:

Step 1: Start by making sure that you are running the latest version of iTunes on your computer. Then, connect the iPhone to the computer and open iTunes.

Step 2: When the iPhone appears in iTunes, click on “Back Up Now” to backup the data on it your computer first.

Step 3: Once the backup process is complete, click on “Restore Backup” and choose the backup you just created from the list of backups.

Step 4: Wait for iTunes to restore the device and once the process is complete, disconnect the device and you should now be able to use it.

Restoring in Finder:

Step 1: Connect the iPhone to the computer using its Lightning cable and then open Finder.

Step 2: Click on the iPhone under “Locations” on the left side of Finder

Step 3: Then click on “Restore Backup” and select a most recent backup to restore the device. Follow the on-screen prompts to complete the process.

Restore Your iPhone 11

Get Your iPhone 11 Repaired

Like we have seen before, this issue can also be cause by hardware damage.

Perhaps you dropped the device and broke the power button or another component of the device, causing it to get stuck.

In this case, the only solution to get the device repaired or replaced.

If the iPhone 11 is still under warranty, Apple may offer to replace the device for you or the repairs may not be too costly, depending on the terms of the warranty and the situation.

For example, broken iPhone buttons may not be covered by warranty and may therefore need to be replaced.

If you find yourself in a situation where you need to replace some of the components, we recommend getting the repairs done at an Apple store.

The repairs may be costly, but you will be guaranteed the right parts and quality service. Just be sure to make an appointment to avoid having to wait too long.

Wrap Up

Your iPhone will likely experience a lot of problems in its long life. Fortunately, this one is often caused by minor glitches in the iOS system and the solutions above can help you fix those quite easily.

Is your iPhone working now? We’d like to know either way. Use the comments section below to let us know and if you have any questions, you can also post them here and we’ll do our best to find additional solutions for you.

Sovan Mandal

A tech enthusiast to the core, I make it a point to keep myself updated on the latest developments from the world of technology. Android and iPhone trouble-shooting is another aspect that interests me a lot, as do a few of the more recent developments such as self-driving automobiles, AI, and such.
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