When you’re trying to set up a new iPhone, you expect to go through the setup process without any issues. Bur sometimes, the process can get stuck on the “Install Now” step.
This seems like a very common problem that has affected a lot of new iOS devices and seems to happen when users try to transfer data to the device and update the iOS at the same time.
But other issues can cause your iOS update to get stuck on the “Install Now” step. In this article, we will address this problem and provide you with the best solutions that you can implement.
Let’s start with why your iPhone update seems to be stuck.
Why is Your New iPhone Stuck on Install Now?
The most common reason why your iPhone is stuck on “Install Now” is a poor or unstable internet connection.
Your device needs to be connected to the internet to access the software update files from the Apple servers and when it cannot do that, the installation process may get stuck.
If you are trying to transfer data to the new device at the same time, the culprit may be inadequate storage space to accommodate all the data on the device as well as the software update.
A low battery percentage can also cause the update process to get stuck. This may be the main cause if the battery is lower than 50%.
The following are the most effective solutions you can implement to fix the problem and resume the update process:
Check Your Network Connection
Since the main cause of this problem is a poor connection, you should make sure that your device is connected to a strong Wi-Fi connection before attempting any other solution.
Open the Settings app on your device and click on “Wi-Fi” to make sure that the device is connected to a Wi-Fi network.
It is not just enough to be connected to a network. The network should be strong and stable enough to ensure that the device can effectively communicate with the Apple servers and complete the installation.
If the network you are connected to is not strong enough, you may want to connect the device to a separate network.
Toggle Airplane Mode On and Off
One of the best ways to check if connectivity issues are to blame is to force the device to connect to a network. You can do that by toggling Airplane mode on and then off. Here’s how to do that:
Step 1: Open the Settings app from the Home Screen.
Step 2: Locate “Airplane Mode” and then use the switch next to it to turn it on. This will disable all wireless connections on the device.
Step 3: While Airplane mode is still enabled, restart the iPhone.
Step 4: Then go back to Settings > Airplane Mode and turn it off.
Once the device reconnects to Wi-Fi try updating it again.
Force Restart Your iPhone
If the Airplane mode trick doesn’t do it, then there may be some minor software errors that are affecting the normal function of the device. The best way to resolve these issues is to force restart the iPhone.
This method will not affect the data on the device, it will however refresh the memory which can be a good way to get the iOS system working normally again.
Here’s how to force restart your iPhone:
iPhone 8, X, and later:
Step 1: Press and quickly let go of the Volume Up Button.
Step 2: Press and quickly let go of the Volume Down Button.
Step 3: Then press and hold the Side/Power button and continue to hold it down until the Apple logo shows up on the screen.
iPhone 7 and 7 Plus:
Step 1: Press and hold the Power and the Volume Down buttons at the same time.
Step 2: When you see the Apple logo appear on the screen, release both buttons and allow the device to restart.
iPhone 6S and earlier:
Step 1: Press and hold both the Power and the Home Buttons.
Step 2: Continue to hold both buttons until the Apple logo appears on the screen.
Once your device restarts, go to Settings > General > Software Update and try to update the device again.
Delete the Update File from Your iPhone and Try Again
The update process can also get stuck if the iOS update files somehow become corrupt during the update.
So, it may be beneficial to delete the update file and try the update process again from the beginning, once you successfully force restart your device.
Follow these steps to do that:
Step 1: Open the Settings app.
Step 2: Tap on “General” and then select “iPhone Storage.”
Step 3: Find the update file among the apps on your iPhone and tap on it to select it.
Step 4: Then tap “Delete Update” to remove all update files from the device.
Step 5: Then go back to Settings > General > Software Update to download and install the update again.
Update Your iPhone through iTunes/Finder
If after everything you are still unable to update the device wirelessly you can try to manually update the device by connecting it to your device.
You will need a PC or Mac with the latest version of iTunes or Finder installed on it and your computer must be connected to the internet to download the iOS update files from Apple servers.
Follow these steps to update your device using iTunes or Finder:
Step 1: Connect your iPhone to the computer using its original lightning cable or a USB cable.
Step 2: Open iTunes/Finder and make sure that you are running the latest version of iTunes/Finder to avoid any compatibility issues.
Step 3: Allow iTunes/Finder to sync with the device and when the device appears, click on its icon.
Step 4: Go to the “Summary Tab”, then choose “Check for Update” and follow the onscreen instructions.
Keep your iPhone connected to the computer until iTunes/Finder downloads and installs the latest version of iOS.
While updating your iOS device is far easier directly on the device, issues like connectivity and a lack of storage space can interfere with the process causing it to get stuck. We hope the solutions above have been useful in helping you complete the update.