Apple is known for a better build quality phone. Nonetheless, if the iPhone does not receive calls, then it has lost its purpose.
There are many reasons that your iPhone is not receiving calls. The issue can be a result of not switching back from Airplane mode or having network problems on your iPhone.
Before you go to the nearest Apple store and spend money to fix the problem. We suggest trying the steps below to solve the incoming call problem.
Switch the Network Settings from 5G to 4G
Apple's latest iPhone models are supporting the 5G network. However, sometimes the 5G network is not the fastest or you couldn't receive calls on it.
The speed of internet data and incoming calls depends on the location and the carrier's infrastructure.
Having a high-speed data connection matters when downloading large files, or streaming on Netflix or YouTube.
Receiving calls on a phone is its basic function. While iPhones can switch between networks to save on battery.
A few times it will not choose the fastest network. Not to worry about, as the iPhone allows you to manually switch from a 5G network to a 4G.
In this guide, I'll show you how to switch networks. Follow the instructions below on how to change a 5G network to a 4G network on your iPhone.
- Step 1: Open the "Settings" option on your iPhone.
- Step 2: Tap on the "Cellular" option and choose the "Cellular Data Options."
- Step 3: Tap on the "Voice & Data" option.
- Step 4: Now you would need to change the 5G auto to LTE option.
You have now manually changed the iPhone to operate on the 4G LTE network rather than the 5G network. If you want to switch back then just pick the "5G On" or "5G auto" option.
Now you can ask someone to call on your iPhone to check if you're receiving calls or not. Switching networks from 5G to 4G does not help then follow the next method.
Reinstall the SIM Card
There's a possibility that the newer update of iOS might corrupt your SIM card. It could have resulted in problems with the phone's call feature.
You might face abrupt call drops or not receiving incoming calls. To fix this problem, you can reinstall the SIM card.
Apart from replacing the SIM card system, you can check to see if the SIM card is not properly placed. As a loose SIM card will have trouble receiving calls.
This trick will also fix any other network problems that you're facing. Therefore, it is always better to try this solution as early as possible, before checking the settings of the iPhone.
Check the Settings on iPhone
Most of the time, checking your iPhone settings will help you fix the problem. Try each of the steps and then test it.
Start by turning the Airplane mode on and wait for a few seconds before turning the mode off again.
Check to see if you're receiving calls on your iPhone. Turning the Airplane mode on and off switches all connectivity like WiFi, Bluetooth, and data on and off again.
See if the Call Forwarding settings are correct. Go to Settings > Phone > Call Forwarding and check if it's on or off.
Switch the Call Forwarding option off if it's turned on. Now again check if you're receiving incoming calls or not.
It is likely that the person who is trying to reach out to you is accidentally blocked. You can adjust the block settings by going to Settings > Phone > Call Blocking and Identification.
Check from the list of numbers that are blocked. If the person who is trying to call you is blocked, then remove their number from the list. As the person to call you again and check if the incoming call is working.
If you're still unable to receive any calls then try resetting the network settings.
Reset Network Settings on iPhone
Any network-related issues can be resolved by performing a network reset. On your iPhone open Settings > General > Reset > Reset Network Settings.
It will ask for your passcode for verification, enter it. Wait for a few while and the iPhone will reset all the networks like Wifi, Bluetooth, etc.
The iPhone will automatically restart after the reset is completed. It will then load all the default network values. Check to see if your iPhone is dropping calls or not receiving calls.
Note: Resetting network settings will delete all your currently saved network configurations and restore the default network configuration. It will remove all the passwords and paired devices from Wifi networks and Bluetooth connections.
If the problem still exists then try to reset all of the settings from your iPhone.
Reset All Settings on iPhone
Many would suggest resetting all settings to fix the problem of not receiving calls. Well, they're correct but this method should be performed after resetting network settings has failed.
Resetting all settings will erase all the customized settings and override the recent iOS update.
Go to the settings app from your iPhone and tap on General > Reset > Reset All Settings.
Enter the passcode to confirm your action. Wait for a while and the iPhone will reset all settings on the iPhone.
Update the OS on iPhone
If none of the above methods are working. You can always check for any new iOS updates that usually solve firmware problems.
To check and download the latest update, open Settings > General > Software Update. See if there is an update available and then install it on your iPhone.
Updating your device regularly can help you fix many bugs. Check again with a test call to see if both outgoing and incoming calls are working.
You can easily solve the issues on the iPhone by trying the fixes above. If the problem is still not solved, you can visit the nearest Apple store. Before handing the iPhone for the repair you would need to perform a complete backup.
Also, sometimes the issue might be at the end of the carrier. You can always call them to know if the network is stable and running in your area. Or if the incoming calls are blocked due to a delay in payments or any other reason.