Part of the iOS update process is that the device will request the iOS update from Apple Servers. This request usually doesn’t take more than just a few minutes.
But it is not uncommon to sometimes be stuck in the “Update Requested” Window, meaning that you are unable to install the new version of iOS on your device.
There are a lot of reasons why your update process may be stuck on “Update Requested” with the biggest reason being that the Apple servers are overwhelmed with too many people trying to update their devices at the same time.
Regardless of the reason why you are unable to update the device, the solutions we will outline below can help you get past this hurdle and complete the process easily.
Is the Update Requested Page Time Consuming?
The requesting for an update phase of the overall update process is very important because it prepares the device for the update.
In this stage, Apple takes the time to ensure that your device is ready for the iOS update you have requested and as such the process can take some time.
Generally, the whole preparation process shouldn’t take more than 15 minutes.
So, if your device has been stuck on the “Update Requested” window for more than 15 minutes, you may need to try the troubleshooting solutions in this article to try and fix it.
Force Restart Your iPhone
The first thing you should do when stuck on the “Update Requested” window is hard reset your device. This is because stuck issues like this one are often caused by a malfunction in the iOS system and a hard reset is often a good way to clear the problem.
The method you use to hard reset your iPhone will depend on the iPhone model you have. Choose from the options below;
iPhone SE and earlier: Press both the Home and the Power buttons at the same time until the device turns off and the Apple logo appears on the screen.
iPhone 7 an iPhone 8: Press both the Power and the Volume Down buttons at the same time until the device turns off and you see the Apple Logo appear on the screen.
iPhone X: Press the Volume Up button, press the Volume Down button and then press and hold the Side button until the iPhone turns off and you see the Apple Logo.
Delete the Software Update
If the update remains stuck even after a hard reset, then it is possible that the update itself is corrupt. You can dry to delete the software update and then re-download it.
To delete the update, go to Settings > General > iPhone Storage and look for the iOS update (it should be in the list of apps). Tap on it to select it and then tap on “Delete Update.”
Once it is completely deleted from the device, go back to Settings > General > Software Update to try and install the update again.
Reset Network Settings on iPhone
Issues with network connectivity can also make it very hard to update the device. You can try to turn off Wi-fi in the settings and then turn it on again to see if this fixes the problem.
Or, you can choose to reset all the network connections on the device by resetting the network settings.
To reset the network settings on your device, open Settings and tap on General > Reset > Reset Network Settings. Enter your passcode and then tap “Reset Network Settings” to confirm.
Once the device restarts, reconnect it to a Wi-Fi network and try to update the device again.
Reset All Settings on iPhone
Since this problem can be caused by a deeper software issue and it may be difficult to figure out what the problem is, resetting all the settings may be helpful.
Please note however that by resetting all the settings on your device, you will lose all your preferred settings including wallpaper, Wi-Fi networks and Bluetooth connections.
You will have to reset all these preferences when the process is complete.
To do it, open Settings and go to General > Reset > Reset All Settings. Enter your device’s passcode when prompted and then tap “Reset All Settings” again to confirm.
Your device will restart and you can then connect to a Wi-Fi network and try to update it again.
Update the iPhone Software on Mac and PC
If an over the air update is simply not working, you always have the option to update the device using iTunes on Mac/PC. Follow these simple steps to update the device on your computer instead;
Step 1: Open iTunes or Finder on Mac or PC and make sure that you are running the latest version of iTunes or Finder.
Step 2: Connect the iOS device to the computer using its original lighting cable.
Step 3: Unlock the device and when prompted to “Trust this Computer” tap on “Trust” to allow the computer and the device to pair successfully.
Step 4: When the iPhone appears in iTunes, click on it to go to the Summary page.
Step 5: You should see the option to either Check for Update or Restore the device in the Summary page.
Step 6: Click on “ Check for Update” to allow iTunes to download and install the latest version of iOS on the device. Keep the device connected and wait for the update process to be completed.
Fix iPhone/iPad Stuck on Update Requested without Data Loss via TinyFix
If you still can’t update the device OTA and iTunes is not an option for you, you can use TinyFix.
This is an iOS system repair tool that will not only fix this and many other iOS stuck issues, but can also very easily install IPSW files on your iOS device, thereby updating it.
Its key features include the following;
- It comes with 2 repair modes to fix all iOS issues with a 100% success rate
- The standard mode will repair the device without causing data loss
- It supports all versions of iOS from iOS 7 to iOS 14
- It is highly recommended by many popular tech and software review websites
It is also very easy to use. Here’s a three-step process to guide you;
Step 1: Install TinyFix on to your computer. Launch the program after installation.
Step 2: In the main window, choose the “iOS System Repair”>“Standard Repair Mode” to begin the repair process.
Step 3: Connect the iPhone to the computer and the program should detect the connected device. You will then be requested to download the latest firmware for the device.
Step 4: The program has already highlighted the firmware you need, just click “Download” to begin downloading the needed firmware.
Step 3: When the download is complete, click “Fix Now ” and the program will begin repairing the device immediately.
Once the repair process is complete, the device will restart and it will also be updated to the latest version of iOS.
While there are different ways you can update your device to the latest version of iOS, most people prefer the OTA method because it is very easy.
But it is prone to stuck issues and you may find yourself increasingly frustrated when you try to use it.
If your update is stuck on the “Update Requested” window, the solutions above should help you through the process.
You should also consider choosing alternative ways to update the device such as iTunes or a third-party solution like TinyFix if the problem persists.