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Known Issues

Failed to Detect Location (12) Error on Pokémon GO:

The recent Pokémon GO update on June 6, 2024, altered its location detection mechanism. As a result, iPhone users may experience the "failed to detect location (12)" error on Pokémon GO when using GPS changer tools. This issue impacts all iOS users who use such tools, including MockGo and other location changers. We're aware of this issue and are investigating it with top priority. Your patience is appreciated as we work to fix this problem.

Wi-Fi Connection for iOS 17 Devices:

As of June 7, 2024, we have released an update for MockGo Windows that supports Wi-Fi connection for iOS 17 devices. Additionally, the update for the MacOS version of MockGo, enabling Wi-Fi connection for iOS 17 devices, was released on May 17, 2024. If you encounter compatibility issues with Wi-Fi connection on iOS 17, please download the latest version of MockGo and try again.

We're Here to Help

When you send us an email, a product specialist will be assigned to your case and will work with you until the issue is resolved. Please describe your issue in as much detail as possible to get things done quickly.
  • Describe how you use the software before the issue appears.
  • Add screenshots or videos to your issue.
  • Let us know which version of the software you have installed.
  • Let us know what operating system you are using.
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