Purchase FAQs

Is it safe to purchase on your website?
Yes. Purchasing from our website is 100% secure and we take your privacy very seriously. We take various steps to secure your privacy when browsing our website, downloading our products or placing orders on our website.
What payment methods do you accept?
Payments on our website can be made via Visa®, MasterCard®, American Express®, Discover®, JCB®, PayPal™, Amazon Payments and bank wire transfer.
Can I cancel a subscription after purchase?
The basic 1-month and 1-year licenses often come with automatic renewals. But if you don’t want to renew the subscription, you can cancel at any time. Follow the instructions here to cancel the subcription.
What happens when I cancel my subscription?
The plan will remain active until the end of your billing period, after which the license will be downgraded to the basic plan.
Will I be charged if I upgrade my plan?
You will only be charged the difference in price when you upgrade your plan.
What is your refund policy?
You can read our full refund policy statement here. In reasonable order disputes, we encourage our customers to submit a refund request that we will respond to in a timely manner and help you through the process.
How do I request a refund from Foneazy?
Send us an email to start the process and oour Support team will reach out to you via email to provide any assistance you may need.
What can I do if my refund is not received?
The following is what you should do when you don’t see your refund:

  • Contact Foneazy to see if your refund was issued
  • Check with your bank to check if the refund has been issued
  • Contact your bank for assistance if the Foneazy has already issued the refund but the money doesn’t show in your account.
How do I get a refund for a repeat order?
If you have multiple payments but you only want to keep one, please contact our support team. Provide all the details of the orders and we’ll get back to you as soon as possible.