So you turned on your iPhone, but it did not get past the hello screen. What happened? The short answer is that either there’s a problem with the software or the hardware has malfunctioned.
But don’t you worry because there are ways to fix the issue. Let us help you figure out how to fix iPhone stuck on the hello screen.
Why Is Your iPhone Stuck on Hello Screen
Now you know why the iPhone screen is stuck on the hello screen. For a better understanding, it is best to look at the situation from a different point of view.
During the reboot process of the iPhone, something happened, and the device became unresponsive. So what happened to the iPhone? We can rule out Apps because they do not have permission to access your iPhone boot-up process.
Here are the possible problems that have iPhone stuck on the hello screen:
Many websites and Apple employees blame the customer for this problem if the iPhone is jailbroken. However, this is one of the causes that will make your iPhone stuck on the hello screen. The probability is high when someone jailbreaks the iPhone compared to the other causes.
A jailbroken iPhone will enable the apps (the only time apps can affect the boot-up process) to access or bypass Apple's firmware security. Hence, the app can make changes to the device as it seems fit. Therefore, it may result in the iPhone getting stuck on the Apple logo.
An iOS firmware update, data transfer, or restoring the iPhone
When updating your iPhone to the latest iOS, transferring data between the device and computer; or restoring the device can result in the iPhone becoming unresponsive on the hello screen. Because during this process, the iPhone will have access to the firmware.
So if there is a problem with USB cables, defective USB port, or anything that can interfere with the firmware will result in corrupting the software. This will then result in the iPhone getting stuck.
A hardware malfunction in the iPhone
iPhone will commence a hardware check when booting up. It means that the device will communicate with the hardware. So when it does not get a response, the likelihood will be in the iPhone getting stuck on the hello screen.
For example, the iPhone will communicate with the Wi-Fi hardware by sending a ping to the Wi-Fi antenna. The Wi-Fi antenna will not respond if it has malfunctioned. Thus, the iPhone will keep waiting and waiting (stuck on the screen) to get a response back from the Wi-Fi antenna.
Troubleshooting iPhone Hello Screen Issue
To fix the problem of the iPhone stuck on the hello screen. Try the troubleshoots below. It's advisable to back up data stored on the iPhone before we begin troubleshooting.
1. Backup Your iPhone, If You Can
You can easily create a backup of your important files on iPhone in iTunes, iCloud, or Finder. Once we start troubleshooting, in a few of the options, you will lose all the data.
We mostly recommend using iCloud to back up the iPhone. If you're worried about the iCloud storage becoming full. Then, we have a hack that you can check out. If you have backed up your data. You can start with troubleshooting.
2. Force Restart Your iPhone
You can fix the iPhone stuck on the hello screen issue by restarting your iPhone. We are going to force restart the iPhone, which is different from how we normally do it.
Do not connect your iPhone to the PC when performing a force restart because then the device will go into recovery mode. Follow the instructions below to force restart your iPhone.
Force restart an iPhone 12, iPhone 11, iPhone X, and iPhone 8 - by pressing and quickly releasing the Volume Up button and then performing the same action with the Volume Down button. Followed by holding down the Power button until the iPhone restarts.
Force restart an iPhone 7 - by pressing and holding down the Power button with the Volume Down button. Do not release the buttons until the iPhone restarts.
Force restart an iPhone 6s or previous model - by holding down the Power button with the Home button. Keep pressing down on the buttons until the iPhone restarts.
If force restarting your iPhone does not fix the problem of the iPhone stuck on the hello screen. Then, try the TinyFix tool.
3. Use TinyFix to fix iPhone system issues with steps
You can fix the iPhone stuck on hello screen problem with an iOS system repair tool, TinyFix. This tool is a great software that can fix this problem without losing any data.
Use TinyFix if you could not back up the data and do not want to lose it. This tool will repair the iOS firmware and exit the iPhone from the hello screen.
Moreover, this tool has many features that can fix over 150 iOS problems within minutes. This tool supports all iPhone models, including iPhone 12 and iPhone 11.
It can fix any perfect iPhone model if you have more than one iPhone in your family. See the instructions on how to use the TinyFix to fix iPhone stuck on the hello screen.
Steps to follow
1. Download and install the TinyFix software on PC.
2. Run the software after the installation has been completed.
3. Connect the iPhone to the computer with the USB cable.
4. Click on the iOS System Repair button to begin the fixing process.
5. The next step is to click on the Standard Repair Mode button. It will ask you to download the recommended firmware package that will repair the iPhone.
6. You can click on the Start to Repair button after the firmware is downloaded. Wait a few minutes for the tool to complete repairing the iPhone by installing the latest firmware on it.
Now you can set up the iPhone to the desired configuration and start using it. If you do not want to use a third-party tool to fix the issue, You can restore the iPhone with recovery mode. ;
4. Restore your iPhone using a computer
You need to connect your iPhone to the computer for this troubleshoot to work. The computer will prompt you to restore the device once it finds the iPhone. You will need to install the latest firmware on the iPhone, similarly to the above troubleshooting.
Restoring the iPhone can result in deleting all the data from the device. But with the backup, you can restore the data. Follow this simple guide to restore your iPhone by using a computer.
1. Start by connecting your iPhone to the computer with a USB cable. Select your iPhone from the Finder menu if using macOS Catalina or the latest version.
Note: If using a previous version or on Windows. Run iTunes and click on the iPhone icon on the top-left of the sidebar.
2. Restore and Update your iPhone by clicking and confirming on the Restore iPhone option. This is going to erase all that data from your iPhone.
Do not disconnect the iPhone from your computer until the latest iOS is downloaded and installed on it. It can take up to 30 minutes depending on your internet connection speed.
iPhone will restart again after the installation is completed. Just configure it from the Hello screen and start using your iPhone.
Note: There is a chance that the iPhone is stuck during the Recovery mode. This happens if the iOS is corrupted on your system. If such is the case, then restoring your iPhone from this PC will not fix the issue.
As the PC tries restoring the iPhone by using the same corrupted iOS. To fix this hiccup, just delete the corrupted iOS. Then, iTunes or Mac will automatically download the latest iOS.
- Using a Mac - Open the Finder menu and hold down the Option key followed by selecting Go then Library. Open the iTunes folder and find the iPhone Software Updates folder to delete the update files.
- Using a PC - Open the File Explorer and check Hidden Files to enable it. Then access the iTunes folder by navigating to Users -> [Username] -> AppData -> Roaming -> Apple Computer and delete the update files. Just follow the Restore iPhone guide again for iTunes to download the latest uncorrupted iOS files. Use the DFU mode to fix the iPhone if restoring the iPhone in Recovery mode did not work.
5. Put your iPhone in DFU mode to restore it
Problems with the firmware can result in the iPhone not working properly or being stuck on the hello screen. Restoring the iPhone with a computer while in DFU mode will reinstall the firmware. The device in DFU mode becomes unresponsive, similar to when in the Recovery mode.
The only difference is that in DFU mode, the screen is blank. Nevertheless, the computer can recognize the device when connected. If the computer does not detect the iPhone, try to repeat the DFU mode steps multiple times.
1. Put an iPhone 12, iPhone 11, iPhone X, or iPhone 8 in DFU mode - by connecting the iPhone to a computer.
2. Now iTunes or Finder on the computer.
3. Press and release the Volume Up button and then perform the same action with the Volume Down button. Followed by holding down the Power button until the screen turns black.
4. Press and hold down the Volume button. Note: Do not let go of the Power button.
5. Releaseonly the Power button after 5 seconds. Make sure you are still holding the Volume Down button.
You are successful in putting the iPhone in DFU mode if the following conditions are met.
- Condition 1 - The computer recognizes the iPhone is connected.
- Condition 2 - The iPhone screen is blank.
6. Restore your iPhone when the computer finishes downloading the latest firmware and prompts you to restore it.
Put an iPhone 7 in DFU mode - by connecting iPhone to a computer. Then, open iTunes or Finder on the computer.
Press and keep holding down the Volume Down button with the Power button. Release the Power button after 8 seconds.
You are successful in putting the iPhone in DFU mode if the same conditions are met.
Put an iPhone 6s or earlier in DFU mode - by connecting the iPhone to a computer. Then, open iTunes or Finder on the computer.
Press and keep holding down the Home button with the Power button. Release the Power button after 8 seconds.
You are successful in putting the iPhone in DFU mode if the same conditions are met.
Hopefully, now you can use your iPhone. If not, then we can possibly say it's a hardware issue.
6. Schedule a physical repair for your iPhone
For a hardware problem concerning your iPhone, you can get it repaired from an iPhone repair shop. However, if the device is under warranty, then you can claim it from Apple. Just visit their service center or schedule an appointment with the Genius bar to get further assistance.
If you know anyone who has the same problem with the iPhone stuck on the hello screen, feel free share this article with them. They’ll thank you for it. Also, let us know in the comments below if you want us to discuss any issues with your iPhone.