New iPhone Stuck on Reconnecting? Try These 10 Fixes

by J. Robertson Macaulay D. Young Updated On Oct 17, 2023 Published On Jul 25, 2022 Basic iPhone Tips Ideal for Newbies

So, you are trying to transfer content from an old iPhone to a new one, but your iPhone gets stuck on "Reconnecting."

This issue can be caused by a number of issues that may affect the device's ability to complete all the processes required for the setup.

In this article, we will discuss this very problem and show you what to do when your new iPhone is stuck on "Reconnecting."

Why Is My New iPhone Stuck on Transferring Data?

If you're facing the issue of your iPhone being stuck on transferring data, it can be quite frustrating. However, understanding the potential causes of this problem can help you tackle it effectively and with a bit more patience.

Here are some of the main factors that might be contributing to this issue:

  1. Poor Network Connection: The transfer process heavily relies on a stable Wi-Fi connection. If your Wi-Fi is unstable or weak, it can cause the data transfer to slow down or even get stuck. So, make sure you have a strong and reliable Wi-Fi connection when transferring data.
  2. Software Issues: Sometimes, the software on your old iPhone might not perfectly align with the system on the new iPhone. This can lead to conflicts during data transfer. Ensuring both devices have the latest software updates is essential to minimize compatibility issues.
  3. iPhone Glitches: like any other electronic device, iPhones can experience glitches or errors that aren't immediately obvious. These glitches could be an underlying reason for the transfer problems. A simple restart of both devices might help in such cases.
  4. Large Data Transfer: If you're transferring a massive amount of data, it's natural for the process to take some time. The more files you're moving, the longer it will likely take. Be patient and allow it to complete the transfer.
  5. Apple Server Load: Occasionally, many users might simultaneously transfer data through Apple's servers, causing the system to become overwhelmed. This can result in the transfer process slowing down or getting stuck. In such cases, there is only a little you can do except wait or try again later.

In most cases, it's a combination of these factors that can lead to your iPhone being stuck on transferring data. The first step is to ensure a stable Wi-Fi connection and ensure your old and new iPhones are updated to the latest software versions. If the issue persists, try restarting your devices and be patient if you transfer a significant amount of data.

Wait For More Time

Data transfer can be influenced by numerous variables, particularly in the realm of wireless transfer. The process is quite convenient; imagine plugging in your iPhone, setting it aside, and engaging in other activities.

After an hour or perhaps even a few hours, you can return to check on the progress of the transfer. It's like allowing the digital world to work its magic while you go about your day, and later, you can simply return to see if your task is accomplished.

Reboot or Force Restart iPhone

If this issue occurs when you are trying to set up a new iPhone, then it means that the process has not moved and is not responding. If the process seems stuck completely and you are unable to restart it, you can try to reboot the device.

If you are attempting to transfer data from an old iPhone to a new one, you should restart both devices. If a simple restart doesn't work, or you are unable to restart it normally, you can use these steps to force restart the iPhone:

Force restart an iPhone with Face ID

  • Step 1: Press and release the Volume Up Button.
  • Step 2: Press and release the Volume Down Button.
  • Step 3: Then hold down the Power button until the Apple logo appears on the screen and the device restarts.

Force Restart iPhone 12

Force restart iPhone 8 or iPhone SE (2nd generation and later)

  • Step 1: Press and quickly release the Volume Up button.
  • Step 2: Press and quickly release the Volume Down button.
  • Step 3: Then press and hold down the Side button until the Apple logo appears.

Force Restart iPhone 8

Force restart iPhone 7

  • Step 1: Press and hold down both the Volume Down button and the Sleep/Wake button simultaneously.
  • Step 2: When the Apple logo appears on the screen, release both buttons.

Force Restart iPhone 7

Force restart iPhone 6s or iPhone SE (1st generation)

  • Step 1: Press and hold down both the Sleep/Wake button and the Home button simultaneously.
  • Step 2: When the Apple logo appears on the screen, release both buttons.

Force Restart iPhone 6S

Check Wi-Fi Connection

When it comes to transferring data on your new iPhone, it's crucial to ensure that you have a stable network connection in place.vWith a reliable network, you may avoid the frustrating issue of your iPhone getting stuck during the data transfer process.

First and foremost, let's address the stability of your network. A simple solution to try is restarting your router. This can often refresh your network connection and potentially resolve any data transfer problems. Sometimes, a simple router restart can work wonders.

In addition to ensuring your network stability, both of your iPhones must be connected to the same Wi-Fi network. This is a fundamental requirement for a smooth and successful data transfer. So, double-check that both devices are on the same Wi-Fi network before proceeding further.

Connect Both iPhones to the Same Network

To effectively transfer data from an old iPhone to a new one using the "Quick Start" feature, you need to make sure that both devices are connected to the same Wi-Fi network.

To check the network that you are using, go to Settings > Wi-Fi and make sure both devices are using the same network.

Keep the Old iPhone Close to the New One

To complete the wireless transfer, you will need to make sure that you keep the old iPhone close to the new iPhone until the transfer is complete.

The transfer may be slow or get stuck if the devices are not close to each other.

Turn off Low Power Mode

Low Power Mode is a useful feature on your iPhone, designed to conserve battery life by reducing certain background activities. However, it's important to be aware that enabling low-power mode can impact your device's performance.

One potential issue that may arise is a disruption in your Wi-Fi connection, which can lead to problems like an interrupted internet connection during processes such as transferring data on your new iPhone.

So, if you find yourself in a situation where your new iPhone is stuck during a data transfer, and you have Low Power Mode enabled, it's a good idea to consider disabling it.

Turning off low-power mode can help ensure your device operates optimally, particularly during data transfers or other network-dependent tasks.

Turn off Low Power Mode

Reset the Network Settings

If you're still facing network-related troubles and the above steps don't seem to do the trick, you can take the following steps to reset the network settings, which may help facilitate a strong and more stable solution.

  • Step 1: On both iPhones, open the Settings app.
  • Step 2: Select "General > Reset."
  • Step 3: Tap "Reset Network Settings" and enter your passcode when prompted.

When the process is complete, both devices will restart. Reconnect them to a Wi-Fi network and then try to transfer the data from the old device to the new one again.

It's important to note that performing a "Reset Network Settings" action will not result in any data loss on your iPhone. Rest assured, your valuable files and apps will remain intact.

However, the process will erase your Wi-Fi passwords and the history of your network connections. So, you'll need to re-enter your Wi-Fi password after performing this action to reconnect to your Wi-Fi network.

Reset the Network Settings

Update to the Latest OS Version

If you suspect that the issue is related to the current iOS version on your old device, updating to the latest one may resolve it. Here's how to do it:

  1. Go to "Settings" > "General" > "Software Update."
  2. If an update is available, follow the on-screen instructions to download and install it.

Update to the Latest OS Version

Alternative Way: Restore from iCloud Backup

If you are still having trouble transferring data from the old device to the new one, you can restore a recent iCloud backup to transfer the data.

During the setup process on the new device, tap on the "Restore from iCloud" section and sign in with your Apple ID.

Select the most recent iCloud backup and allow the device to restore data from the backup.

If the backup is older, you should take a few minutes to create a new backup on the old device.

To backup your data to iCloud, open the Settings app, click on "iCloud Backup" and then select "Back Up Now."

When the backup is complete restore it on the new iPhone and you should have all data from the old device transferred to the new iPhone.

Restore from iCloud Backup

Alternative Way: Restore from iTunes Backup 

You can also transfer data from an old iPhone to a new one by connecting the device to your computer and restoring iTunes.

This still remains one of the best ways to transfer data to a new device as it will transfer everything including all your apps, settings, and preferences so you don't need to sign in to all your apps again.

Before you can use this process, you will first need to create an encrypted backup of the data on the old device to iTunes.

The process is not complicated at all: just connect the iPhone to the PC or Mac and open iTunes or Finder, and make sure that the "Encrypt Backup" box is selected before you create the backup. You may be required to enter a password to encrypt the backup.

Once the backup process is complete, disconnect the old iPhone and connect the new device to the computer. Finder or iTunes will recognize the connected device.

When it does, select "Restore Backup" and choose the encrypted backup that you just created. Enter the password and allow iTunes or Finder t restore all data in the backup to the device.

When the process is complete, you will have all the data that was on the old iPhone on the new device, including all preferences.

restore from itunes backup


The process of switching from an old iPhone to the new one can be complicated by transferring data from the old device to the new one. If you are unable to use "Quick Start" to move data to the new iPhone, you can restore an iCloud or iTunes backup to the new device.

J. Robertson Macaulay D. Young

Mako is a technical writer with a passion for all things tech. Whether you're wondering about how to fix your iPhone or Android device or trying to get something to work in your settings, Mako is your go-to for professional help. He loves writing, testing solutions, and most of all, making sure his research is factually accurate.

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