New iPhone Stuck on Reconnecting? Try These 6 Fixes

by J. Robertson Macaulay D. Young Updated On Apr 22, 2024 Published On Jul 25, 2022 Basic iPhone Tips Ideal for Newbies

So, you're trying to transfer content from an old iPhone to a new one, but your iPhone gets stuck on "Reconnecting." This issue can be caused by several factors that may affect the device's ability to complete all the necessary processes for setup.

In this article, we will discuss this problem and show you what to do when your new iPhone is stuck on reconnecting.

My New iPhone Stuck on Reconnecting

Picture source: Apple Community

Why Is My iPhone Stuck on Reconnecting?

If you're facing the issue of your iPhone being stuck on transferring data with a "Reconnecting" message, it can be quite frustrating. However, understanding the potential causes of this problem can help you tackle it effectively and with a bit more patience.

Here are some of the main factors that might be contributing to this issue:

Unstable Network Connection:

The transfer process heavily relies on a stable Wi-Fi connection. If your Wi-Fi is unstable or weak, it can cause the data transfer to slow down or even get stuck. Make sure you have a strong and reliable Wi-Fi connection when transferring data.

iPhone Glitches:

Another common reason for the "Reconnecting" issue during new iPhone setup is because the users choose to transferr data before update iOS, which can prolong setup time. Some users resolve this by updating the device first, then transferring data. While Apple hasn't provided a clear explanation, we'll guide you through fixing the issue.

Large Data Transfer:

If you're transferring a massive amount of data, it's natural for the process to take some time. The more files you're moving, the longer it will likely take. Be patient and allow it to complete the transfer.

Wait for More Time

It is often necessary to be more patient as multiple users may be transferring data through Apple's servers, leading to system overload. This can slow down or stall the transfer process. If the issue persists, follow troubleshooting steps to resolve it, ensuring a smooth data transfer experience.

Check Wi-Fi Connection

With a reliable network, you can avoid the frustrating issue of your iPhone getting stuck during the data transfer process.

First and foremost, let's address the stability of your network. A simple solution to try is restarting your router. This can often refresh your network connection and potentially resolve any data transfer problems. Sometimes, a simple router restart can work wonders.

In addition to ensuring your network stability, both of your iPhones must be connected to the same Wi-Fi network. This is a fundamental requirement for a smooth and successful data transfer. So, double-check that both devices are on the same Wi-Fi network before proceeding further.

Keep the Devices Near Each Other and Plugged in to Power 

To complete the wireless transfer, make sure you keep the old iPhone close to the new iPhone until the transfer is complete. The transfer may be slow or get stuck if the devices are not close to each other.

Additionally, ensure both devices are plugged into power to prevent any potential disruptions due to low battery levels.

Restart iPhone, Update iOS First, Then Transfer Data

As previously mentioned, another cause of the "Reconnecting" problem during the new iPhone setup is when users choose to transfer data before updating iOS, potentially extending the setup duration. Some users have resolved this by updating the device before transferring data.

Therefore, if the process seems completely stuck and you're tired of waiting, you can try restarting or force restarting the device. Update your iOS on the device first, and then transfer data between iPhones.

Step 1: Restart or Force Restart iPhone

If a simple restart doesn't work, try force restarting the iPhone:

Force restart an iPhone with Face ID

  • Step 1: Press and release the Volume Up Button.
  • Step 2: Press and release the Volume Down Button.
  • Step 3: Then hold down the Power button until the Apple logo appears on the screen and the device restarts.

Force Restart iPhone 12

Force restart iPhone 8 or iPhone SE (2nd generation and later)

  • Step 1: Press and quickly release the Volume Up button.
  • Step 2: Press and quickly release the Volume Down button.
  • Step 3: Then press and hold down the Side button until the Apple logo appears.

Force Restart iPhone 8

Force restart iPhone 7

  • Step 1: Press and hold down both the Volume Down button and the Sleep/Wake button simultaneously.
  • Step 2: Release both buttons when the Apple logo appears on the screen.

Force Restart iPhone 7

Force restart iPhone 6s or iPhone SE (1st generation)

  • Step 1: Press and hold down both the Sleep/Wake button and the Home button simultaneously.
  • Step 2: Release both buttons when the Apple logo appears on the screen.

Force Restart iPhone 6S

Step 2: Update the iOS on Your New iPhone

After your device restarts, it's advisable to update it before proceeding with the transfer. Thus, the next step is to set it up without transferring apps and data initially.

When you reach the 'Transfer Your Apps & Data' screen during setup, select "Don't Transfer Anything." Then, navigate to "Settings" > "General" > "Software Update" on your new iPhone. If an update is available, follow the on-screen instructions to download and install it.

Update iOS on New iPhone

Step 3: Factory Reset Your iPhone and Transfer Data

Now that your iPhone is updated to the latest version, to begin the restoration process, you'll need to factory reset your device to access the 'Transfer Your Apps & Data' screen during setup.

From there, you can select your preferred method to transfer data from your old device to the new one, whether it's via iCloud backup, a computer backup, or by migrating data from an Android device.

Transfer Your Apps & Data

Restart Your iPhone and Check Settings

If the issue persists after trying the aforementioned tips, restart your device and check the following settings on your iPhone before attempting again:

Turn Off Low Power Mode

While Low Power Mode is designed to conserve battery life by reducing certain background activities, it may affect your device's performance. Enabling it could lead to disruptions in your Wi-Fi connection, causing issues like interrupted internet connection during data transfer. If your new iPhone is stuck during data transfer and Low Power Mode is enabled, consider disabling it to ensure optimal device operation, especially during network-dependent tasks.

Turn off Low Power Mode

Reset the Network Settings

If network-related issues persist despite the above steps, reset the network settings to potentially resolve them. Here's how:

  1. On both iPhones, open the Settings app.
  2. Select "General > Reset."
  3. Tap "Reset Network Settings" and enter your passcode when prompted.

When the process is complete, both devices will restart. Reconnect them to a Wi-Fi network and then try to transfer the data from the old device to the new one again.

After completing the process, both devices will restart. Reconnect them to a Wi-Fi network and attempt to transfer data from the old device to the new one again.

It's important to note that resetting network settings won't result in any data loss on your iPhone. However, it will erase Wi-Fi passwords and network connection history. You'll need to re-enter your Wi-Fi password to reconnect.

Reset the Network Settings

Restore Data from iTunes or iCloud Backup

If the issue persists during data transfer from the old iPhone to the new one, consider alternative methods to restore data from iTunes or iCloud backup.

Restore from iCloud Backup

If data transfer issues persist, consider restoring a recent iCloud backup:

  1. During the setup process on the new device, select "Restore from iCloud" and sign in with your Apple ID.
  2. Choose the most recent iCloud backup to restore data from.
  3. If the backup is outdated, create a new backup on the old device by navigating to "Settings" > "iCloud Backup" > "Back Up Now."
  4. Once the backup is complete, restore it on the new iPhone to transfer all data from the old device.

Restore from iCloud Backup

Restore from iTunes Backup 

Another option is to transfer data from the old iPhone to the new one via iTunes:

  1. Connect the old device to your computer and open iTunes or Finder.
  2. Ensure the "Encrypt Backup" option is selected before creating an encrypted backup.
  3. Disconnect the old iPhone and connect the new one.
  4. Select "Restore Backup" and choose the encrypted backup.
  5. Enter the password and allow iTunes or Finder to restore all data to the new device.

Upon completion, all data from the old iPhone, including preferences, will be transferred to the new device.

restore from itunes backup


In conclusion, encountering the "Reconnecting" issue during the setup of a new iPhone can be frustrating. However, by following the troubleshooting steps provided, such as ensuring a stable network connection and updating device software first, users can overcome this obstacle and enjoy a seamless data transfer experience. If you are still unable to use "Quick Start" to move data to the new iPhone, you can restore an iCloud or iTunes backup to the new device.

J. Robertson Macaulay D. Young

Mako is a technical writer with a passion for all things tech. Whether you're wondering about how to fix your iPhone or Android device or trying to get something to work in your settings, Mako is your go-to for professional help. He loves writing, testing solutions, and most of all, making sure his research is factually accurate.

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