So, you're trying to transfer content from an old iPhone to a new one, but your iPhone gets stuck on "Reconnecting." This issue can be caused by several factors that may affect the device's ability to complete all the necessary processes for setup.
In this article, we will discuss this problem and show you what to do when your new iPhone is stuck on reconnecting.
Picture source: Apple Community
If you're facing the issue of your iPhone being stuck on transferring data with a "Reconnecting" message, it can be quite frustrating. However, understanding the potential causes of this problem can help you tackle it effectively and with a bit more patience.
Here are some of the main factors that might be contributing to this issue:
The transfer process heavily relies on a stable Wi-Fi connection. If your Wi-Fi is unstable or weak, it can cause the data transfer to slow down or even get stuck. Make sure you have a strong and reliable Wi-Fi connection when transferring data.
Another common reason for the "Reconnecting" issue during new iPhone setup is because the users choose to transferr data before update iOS, which can prolong setup time. Some users resolve this by updating the device first, then transferring data. While Apple hasn't provided a clear explanation, we'll guide you through fixing the issue.
If you're transferring a massive amount of data, it's natural for the process to take some time. The more files you're moving, the longer it will likely take. Be patient and allow it to complete the transfer.
It is often necessary to be more patient as multiple users may be transferring data through Apple's servers, leading to system overload. This can slow down or stall the transfer process. If the issue persists, follow troubleshooting steps to resolve it, ensuring a smooth data transfer experience.
With a reliable network, you can avoid the frustrating issue of your iPhone getting stuck during the data transfer process.
First and foremost, let's address the stability of your network. A simple solution to try is restarting your router. This can often refresh your network connection and potentially resolve any data transfer problems. Sometimes, a simple router restart can work wonders.
In addition to ensuring your network stability, both of your iPhones must be connected to the same Wi-Fi network. This is a fundamental requirement for a smooth and successful data transfer. So, double-check that both devices are on the same Wi-Fi network before proceeding further.
To complete the wireless transfer, make sure you keep the old iPhone close to the new iPhone until the transfer is complete. The transfer may be slow or get stuck if the devices are not close to each other.
Additionally, ensure both devices are plugged into power to prevent any potential disruptions due to low battery levels.
As previously mentioned, another cause of the "Reconnecting" problem during the new iPhone setup is when users choose to transfer data before updating iOS, potentially extending the setup duration. Some users have resolved this by updating the device before transferring data.
Therefore, if the process seems completely stuck and you're tired of waiting, you can try restarting or force restarting the device. Update your iOS on the device first, and then transfer data between iPhones.
If a simple restart doesn't work, try force restarting the iPhone:
Force restart an iPhone with Face ID
Force restart iPhone 8 or iPhone SE (2nd generation and later)
Force restart iPhone 7
Force restart iPhone 6s or iPhone SE (1st generation)
After your device restarts, it's advisable to update it before proceeding with the transfer. Thus, the next step is to set it up without transferring apps and data initially.
When you reach the 'Transfer Your Apps & Data' screen during setup, select "Don't Transfer Anything." Then, navigate to "Settings" > "General" > "Software Update" on your new iPhone. If an update is available, follow the on-screen instructions to download and install it.
Now that your iPhone is updated to the latest version, to begin the restoration process, you'll need to factory reset your device to access the 'Transfer Your Apps & Data' screen during setup.
From there, you can select your preferred method to transfer data from your old device to the new one, whether it's via iCloud backup, a computer backup, or by migrating data from an Android device.
If the issue persists after trying the aforementioned tips, restart your device and check the following settings on your iPhone before attempting again:
While Low Power Mode is designed to conserve battery life by reducing certain background activities, it may affect your device's performance. Enabling it could lead to disruptions in your Wi-Fi connection, causing issues like interrupted internet connection during data transfer. If your new iPhone is stuck during data transfer and Low Power Mode is enabled, consider disabling it to ensure optimal device operation, especially during network-dependent tasks.
If network-related issues persist despite the above steps, reset the network settings to potentially resolve them. Here's how:
When the process is complete, both devices will restart. Reconnect them to a Wi-Fi network and then try to transfer the data from the old device to the new one again.
After completing the process, both devices will restart. Reconnect them to a Wi-Fi network and attempt to transfer data from the old device to the new one again.
It's important to note that resetting network settings won't result in any data loss on your iPhone. However, it will erase Wi-Fi passwords and network connection history. You'll need to re-enter your Wi-Fi password to reconnect.
If the issue persists during data transfer from the old iPhone to the new one, consider alternative methods to restore data from iTunes or iCloud backup.
If data transfer issues persist, consider restoring a recent iCloud backup:
Another option is to transfer data from the old iPhone to the new one via iTunes:
Upon completion, all data from the old iPhone, including preferences, will be transferred to the new device.
In conclusion, encountering the "Reconnecting" issue during the setup of a new iPhone can be frustrating. However, by following the troubleshooting steps provided, such as ensuring a stable network connection and updating device software first, users can overcome this obstacle and enjoy a seamless data transfer experience. If you are still unable to use "Quick Start" to move data to the new iPhone, you can restore an iCloud or iTunes backup to the new device.
Mako is a technical writer with a passion for all things tech. Whether you're wondering about how to fix your iPhone or Android device or trying to get something to work in your settings, Mako is your go-to for professional help. He loves writing, testing solutions, and most of all, making sure his research is factually accurate.