New iPhone Stuck on Reconnecting? Try These Fixes

So, you're trying to transfer data from an old iPhone to a new one, but your new iPhone gets stuck on "Reconnecting." This issue can be caused by several factors that may affect the device's ability to complete all the necessary processes for setup.

In this article, we will discuss this problem and show you what to do when your new iPhone is stuck on reconnecting.

Picture source: Apple Community

How Long Does It Take to Move Data from One iPhone to Another?

Before diving into why your new iPhone might be stuck on the reconnecting screen, you might be curious about how long it usually takes to move data from one iPhone to another. According to Apple, the time can vary depending on things like network speed and the amount of data you're moving, so there's no set time.

However, based on what some Apple users have experienced, it can take anywhere from 45 minutes to several hours—or even days—to complete the transfer. Keep reading to learn why your iPhone might be stuck on the reconnecting screen and how to fix it step by step.

Why Is My New iPhone Stuck on Reconnecting?

If you're facing the issue of your iPhone being stuck on transferring data with a "Reconnecting" message, it can be quite frustrating. However, understanding the potential causes of this problem can help you tackle it effectively and with a bit more patience.

Here are some of the main factors that might be contributing to this issue:

Unstable Network Connection:

The transfer process heavily relies on a stable Wi-Fi connection. If your Wi-Fi is unstable or weak, it can cause the data transfer to slow down or even get stuck. 

System Glitches:

Another common reason for the "Reconnecting" issue during new iPhone setup is system glitches that occur when users choose to transfer data before updating iOS, which can prolong the setup time. Some users have resolved this by updating the device first and then transferring the data. While Apple hasn't provided a clear explanation, we'll guide you through the steps to fix this issue.

Large Data Transfer:

If you're transferring a massive amount of data, it's natural for the process to take some time. The more files you're moving, the longer it will likely take. 

If You Prefer to Wait for the Reconnecting Process on Your New iPhone

It is often necessary to be more patient as multiple users may be transferring data through Apple's servers, leading to system overload. This can slow down or stall the transfer process. If the issue persists and you prefer to wait for some time, follow the below troubleshooting steps to ensure a smooth data transfer experience before canceling it.

Check Wi-Fi Connection

With a reliable network, you can avoid the frustrating issue of your iPhone getting stuck during the data transfer process. First and foremost, let's address the stability of your network. A simple solution to try is restarting your router. This can often refresh your network connection and potentially resolve any data transfer problems. Sometimes, a simple router restart can work wonders.

In addition to ensuring your network stability, both of your iPhones must be connected to the same Wi-Fi network. This is a fundamental requirement for a smooth and successful data transfer. So, double-check that both devices are on the same Wi-Fi network before proceeding further.

Keep the Devices Near Each Other

To complete the wireless transfer, make sure you keep the old iPhone close to the new iPhone until the transfer is complete. The transfer may be slow or get stuck if the devices are not close to each other.

Plug Both iPhones in to Power Source

Additionally, Apple suggests keeping both iPhones plugged into a power source throughout the data transfer process. This is important because transferring data can take more time and power than you might expect. By keeping both devices connected to a power source, you can avoid any potential disruptions caused by low battery levels.

If You Want to Quit the Reconnecting Screen and Start Over

As previously mentioned, another cause of the "Reconnecting" problem during the new iPhone setup is when users choose to transfer data before updating iOS, potentially extending the setup duration. Some users have resolved this by updating the device before transferring data.

Therefore, if the process seems completely stuck and you're tired of waiting, you can try restarting or force restarting the device first to quit the reconnecting screen. Then choose not to transfer data, update your iOS from Settings, and start over to transfer data between iPhones by following below steps.

Step 1: Restart or Force Restart iPhone

If a simple restart doesn't work, try force restarting the iPhone:

Force restart an iPhone with Face ID

• Step 1: Press and release the Volume Up Button.
• Step 2: Press and release the Volume Down Button.
• Step 3: Then hold down the Power button until the Apple logo appears on the screen and the device restarts.

Force restart iPhone 8 or iPhone SE (2nd generation and later)

• Step 1: Press and quickly release the Volume Up button.
• Step 2: Press and quickly release the Volume Down button.
• Step 3: Then press and hold down the Side button until the Apple logo appears.

Force restart iPhone 7

• Step 1: Press and hold down both the Volume Down button and the Sleep/Wake button simultaneously.
• Step 2: Release both buttons when the Apple logo appears on the screen.

Force restart iPhone 6s or iPhone SE (1st generation)

• Step 1: Press and hold down both the Sleep/Wake button and the Home button simultaneously.
• Step 2: Release both buttons when the Apple logo appears on the screen.

Step 2: Don't Transfer Data, Update iOS from Settings on Your New iPhone

After your new device restarts, it's advisable to update it before proceeding with the transfer. Thus, the next step is to set it up without transferring apps and data initially.

When you reach the 'Transfer Your Apps & Data' screen during setup, select "Don't Transfer Anything." Then, navigate to "Settings" > "General" > "Software Update" on your new iPhone. If an update is available, follow the on-screen instructions to download and install it.

Step 3: Check Settings on Your New iPhone

Turn Off Low Power Mode

While Low Power Mode is designed to conserve battery life by reducing certain background activities, it may affect your device's performance. Enabling it could lead to disruptions in your Wi-Fi connection, causing issues like interrupted internet connection during data transfer.

If your new iPhone is stuck during data transfer and Low Power Mode is enabled, consider disabling it to ensure optimal device operation, especially during network-dependent tasks.

Reset Network Settings

If network-related issues persist despite the above steps, reset the network settings to potentially resolve them. Here's how:

1. On both iPhones, open the Settings app.
2. Select "General > Reset."
3. Tap "Reset Network Settings" and enter your passcode when prompted.

It's important to note that resetting network settings won't result in any data loss on your iPhone. However, it will erase Wi-Fi passwords and network connection history. You'll need to re-enter your Wi-Fi password to reconnect.

Step 4: Factory Reset Your New iPhone and Transfer Data

Now you'll need to factory reset your new device first by going to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.

After your iPhone is erased and restarts, set up your device step by step. When you reach the 'Transfer Your Apps & Data' screen, select your preferred method to transfer data from your old device to the new one, whether it's via iCloud backup, a computer backup, or by migrating data from an Android device.

iPhone Still Stuck on Reconnecting? Transfer Data from iTunes or iCloud Backup

If the issue persists after trying the aforementioned tips, try backing up the data on your old phone using iTunes, Finder, or iCloud first, then restore the data from the backup to your new iPhone.

Restore from iCloud Backup

To restore a recent iCloud backup to your new device:

1. During the setup process on the new device, select "Restore from iCloud" and sign in with your Apple ID.
2. Choose the most recent iCloud backup to restore data from.
3. If the backup is outdated, create a new backup on the old device by navigating to "Settings" > "iCloud Backup" > "Back Up Now."
4. Once the backup is complete, restore it on the new iPhone to transfer all data from the old device.

Restore from Backup on PC or Mac

Another option is to transfer data from iTunes or Finder backup to the new one on your computer:

1. Connect the old device to your computer and open iTunes or Finder.
2. Ensure the "Encrypt Backup" option is selected before creating an encrypted backup.
3. Disconnect the old iPhone and connect the new one.
4. Select "Restore Backup" and choose the encrypted backup.
5. Enter the password and allow iTunes or Finder to restore all data to the new device.

Upon completion, all data from the old iPhone, including preferences, will be transferred to the new device.

Conclusion

Encountering the "Reconnecting" issue during the setup of a new iPhone can be frustrating. However, by following the troubleshooting steps provided, such as ensuring a stable network connection and updating device software first, users can overcome this obstacle and enjoy a seamless data transfer experience. If you are still unable to use "Quick Start" to move data to the new iPhone, you can restore an iCloud or iTunes backup to the new device.