What Does "No network or phone off" Mean on Life360

by J. Robertson Macaulay D. Young Updated On Apr 21, 2024 Published On Mar 11, 2022 Tips

Do you see the error message "no network or phone off" when you try to track someone on Life360?

As useful as the app can be in helping you track children, family, friends and love ones, it sometimes shows the error message to prevent you from tracking their location.

Here, we will tell you what "No network or phone off" on Life360 means and what you can do to fix this error.

What does "No network or phone off" mean on Life360?

 no network or phone off

You may get informed elsewhere that the "No network or phone off" status on Life360 means the device cannot share location with Life360 because of a network problem or phone turned off. However, the truth might be different sometimes based on our tests.

  • We shut off a phone, but after an hour it still doesn't show the "No network or phone off" status.
  • We turned off the network connection on a phone, it doesn't show the "No network or phone off" status either.
  • We turned on the network and enabled the location permission on a phone, yet its status is shown as "No network or phone off".

These seem unreasonable, right? Therefore, it's important to note that the "No network or phone off" error can be caused by various reasons. It's probable that the person with "No network or phone off" did not purposely disable the network and location or turn off the phone to avoid tracking.

Why is my Life360 saying No network or phone off?

You may be wondering what can cause the error. Here are all possible reasons behind it:

  • The phone was turned off.
  • The phone has disconnected from the network, including WiFi and cellular data.
  • The signal where the phone is located is not stable.
  • The phone is on airplane mode.
  • There is just some temporary problem with the phone.
  • The phone disabled location services.
  • The Life360 app doesn't have permissions to access location information.
  • The Life360 app is an outdated version.
  • Switching devices may also cause network error, based on Life360's post.
  • The phone doesn't have enough battery.

How to fix the "No network or phone off" error on Life360

According to the above reasons we have mentioned, you can try the following solutions to get rid of the error "No network or phone off" .

1. Check Network Connection

To obtain the location data of the target device, Life360 will have to communicate with the server and therefore you will need to ensure your device is connected to a Wi-Fi network or mobile data.

If the network you are using is not strong enough, it may take longer for Life360 to verify the location.

Try to connect your device to a different network and then close and reopen in Life360. You can test on other apps like Youtube to see if the network is stable and fast.

Make sure airplane mode is not on. If it is off, you can try enabling and then disabling it. This helps refresh the network.

2. Restart the Phone

Once you're sure the network on the phone is good and still see "No network or phone off", it might be some temporary problems preventing Life360 from loading the latest status. Restarting the phone can eliminate lots of small problems, like refreshing issues, loading issues, stuck issues, and so on.

3. Check Location Service

Make sure your have enabled Location Service on your device. Here is how to check it on the the phone.

On iPhone (iOS):

  • Go to Settings.
  • Tap on Privacy.
  • Select Location Services.
  • Here, you can toggle location access for apps on or off.

On Android Phone (Android):

  • Go to Settings.
  • Look for Location (under Security & Location or Privacy).
  • Here, you can turn location services on or off and adjust settings for individual apps.

4. Enable Location Permission

Another important thing is to ensure that Life360 has full location permissions to track your real-time location. To do this:

Step 1. Open the Device's settings and scroll to find the Life360 app.

Step 2. Then enable the location permission.

On Android: tap "Permissions" and enable location.

On iOS devices, tap "Location" then choose Life 360. Choose "Always" in the "Allow Location Access" section.

5. Check Life360 Updates

To ensure you're always up-to-date with the latest features and improvements in the Life360 app, and avoid any issues, it's essential to check for updates regularly. You can go to Google Play app on Android devices or App Store on iPhone and search for Life360 to see if there is any update.

Alternatively, you can enable automatic updates to ensure you receive updates automatically as soon as they're available.

6. Log Out Life360 and Log Back In

Sometimes, the Life360 account information doesn't load properly, so you see "No network or phone off". Here is what you can do:

  • Log out of the Life360 on your phone.
  • Turn off your phone and then turn on your phone after waiting for a few seconds.
  • Log in to the same account on your device again.

Switching devices can trigger a network error message. If you've previously used Life360 on another device, attempt logging out of Life360 on the device you no longer wish to use and sign back in on your primary device.

7. Charge the Phone

Another factor that could contribute to "No network or phone off" error on Life360 is battery drain. When your phone's battery is low, it may shut down or enter power-saving mode, which will affect the update of your location.

To address this, it's essential to ensure that your phone has more than 20% battery power for the app to function properly. Regularly checking and charging your phone's battery can help prevent interruptions in location updates and ensure a smooth experience with the Life360 app.

Wrap Up

While the "no network or phone off" error can indicate that someone doesn't want to be tracked, it can also be a simple error in the settings of the app. It is our hope that you are now able to determine which it is.

J. Robertson Macaulay D. Young

Mako is a technical writer with a passion for all things tech. Whether you're wondering about how to fix your iPhone or Android device or trying to get something to work in your settings, Mako is your go-to for professional help. He loves writing, testing solutions, and most of all, making sure his research is factually accurate.

Learn more
Foneazy uses cookies to personalize your experience on our website. By continuing to use this site, you agree to our privacy policy. OK