You may see the message "this iPad is supervised by another compute and cannot be used with this computer" when you try to sync your iPad with your computer.
This may happen if the iPad that you are trying to connect is a second-hand device or was connected to an MDM profile that you were not aware of.
When an iPad is supervised by another computer, you will find that you are unable to sync the iPad with iTunes, transfer files or even use the messaging app.
If you don't have the necessary passwords to delink the device from the MDM profile, you may find it very difficult to use the device.
In this article we will look at this problem in greater detail and show you how you can overcome it.
An iPhone or iPad may be supervised as part of a security feature that is commonly used by businesses and schools to control the device's activities and data.
This is often known as Mobile Device Management and it is used to monitor and control devices that may be owned by an organization, business, or school.
These organizations may choose to supervise the device to ensure that their property is only used exclusively for purposes approved by the organization and that are in line with its policies.
These devices are often password-protected and therefore cannot be connected to any other computer.
If you bought a new iPad and you see that it is supervised by another computer, it is likely that you purchased a device that belonged to a corporate or educational institution.
You will therefore need to find a way to remove this supervision so you can use the iPad more freely.
You may be able to tell if your device is supervised by another computer even without having to connect the device to the computer.
If your iPad is running iOS version 10 or later, you can check its Remote Management status from the Settings app.
When you open the Settings app, your name should appear at the top of the screen.
And, when you open the Profiles & Device Management tab, you should be able to see who controls the device as well as a list of all the features that may be restricted or disabled.
If your device is supervised by another computer, you may wonder what that computer can see and the data that it has access to.
Here's a breakdown of all the data and features that the IT department of the school or corporate institution can have access to on your device:
Supervision in this way can be very restrictive, particularly if the device is no longer owned by the organization or company.
But you can be able to remove this supervision using an iPhone screen unlocking tool like Unlockit. Here's how to do that:
Step 1: Make sure that the device is actually supervised by the MDM profile.
Step 2: Go to Unlockit website to place an order for Unlockit.
Step 3: Download the Unlockit software onto your computer.
Step 4: Connect the iPad to the computer and make sure the Find My iPhone is turned off on your device.
Step 5: Open Unlockit, from the main window, click on the "Bypass MDM Lock" then the"Start" button and wait for the MDM supervision to be removed.
In a few minutes, the iPad will no longer be supervised and the administrator will no longer be able to monitor the device remotely.
Once the process is complete, your device will restart and you will be able to set it up as a new device.
Even if you found out that your iPad is being supervised by another computer, and you are unable to know the password, now with Unlockit, you should be able to get control of your device, without any tethers to any company, organization, or institution.
Mako is a technical freelance writer with a passion for all things tech. Whether you're wondering about how to fix your iPhone or trying to get something to work in your settings, Mako is your go-to for professional help. He loves writing, testing solutions, and most of all, making sure his research is factually accurate.