iPhone Not Turning Off? Try These 5 Fixes

by Sovan Mandal Basic iPhone Tips Ideal for Newbies Published On Aug 29, 2022 Updated On Sep 8, 2022
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Are you trying to turn off your iPhone, but the normal power-off procedures are simply not working?

When your iPhone won't turn off and you can't quite figure out why it is easy to worry that it may simply be a symptom of a greater problem.

This guide is about why can't you turn off your iPhone and how you can fix the issue easily.

Why Won't My iPhone Turn Off?

Before we look at the solutions that you can implement to try and fix this issue, it is important to understand the underlying causes.

The most common reason why your iPhone will not turn off may be a software issue or problems with the screen, power button, or both.

Whatever the cause, the solutions we guide through here should be able to help.

Force Restart Your iPhone

A force restart is the first solution on this list because it is one of the best ways to get rid of the underlying software and system bugs that can affect the function of your device, sometimes even causing it to fail to turn off.

Here's how to force restart your iPhone:

Force Restart an iPhone with Face ID (and iPhone 8 or iPhone SE (2ND Generation)

If your iPhone is a newer model with Face ID, press and release the Volume Up button, press and release the Volume Down button and then press and hold the Side button. Release the Side button when the Apple logo flashes on the screen.

Force Restart iPhone 12

Force Restart an iPhone 7 and 7 Plus

Press and hold both the Side Button and the Volume Down button at the same time. Continue to hold both buttons until the Apple logo appears on the screen.

Force Restart iPhone 7

Force Restart an iPhone 6s, iPhone SE (1ST Generation), and earlier models

Press and hold down both the Home and the Power buttons at the same time. Release both buttons when the Apple logo appears on the screen and the device restarts.

Force Restart iPhone 6S

Turn on AssistiveTouch on iPhone

If the Power button doesn't work, you can turn on Assistive Touch and try to turn off the device using a software power button.

Once enabled, AssistiveTouch will allow you to control all aspects of the device entirely from the screen, including turning off the device.

To enable this feature:

Step 1. Go to Settings > Accessibility > Touch and turn on the switch.

Step 2. Once it is on, a gray circle should appear on the screen with another lighter-colored circle in the middle. Tap on this circle to open the AssistiveTouch menu.

Turn on AssistiveTouch

Step 3. To use this menu to turn off your device, select "Restart".

Step 4. This will open the "Slide to Power Off" option and you can simply drag the red power icon to the right to turn off the device.

AssistiveTouch menu

Troubleshoot System Bugs using the System Repair Tool 

Bugs in the iOS system can also affect the booting sequence, making it very hard for the iPhone to turn off.

These bugs can even cause the device to become unresponsive or frozen which can affect the normal power-off functions.

It is however not very easy to determine if the device is facing these issues, which is where TinyFix iOS system repair tool can come in handy.

This program is designed to diagnose and fix all common iOS system issues without causing data loss.

It is also fairly uncomplicated to use, allowing even the beginner user to fix these issues:

Step 1: Download and install TinyFix onto your computer. Open it on your computer after installation and connect the iPhone to the computer using USB cables.

Step 2: Once the program detects the connected device, click on "iOS System Repair."

 main screen of TinyFix

Step 3: The program will present you with two options that you can use to repair the device: the Standard Mode and the Advanced Mode. Select the "Standard Mode" to try and fix the device without causing data loss.

Note: If the Standard mode doesn't fix the device, you can then try the Advanced Mode. But make sure that you have a backup of all your data as the Advanced mode may cause data loss.

Standard Repair Mode

Step 4: On the next screen, select the firmware that you would like to install on the device and click "Download" to start downloading the firmware package.

get the appropriate firmware

Step 5: Once the download is complete, click on "Fix Now" and then wait a few minutes while the program repairs the connected device. Your device will restart in normal mode when the repair is complete.

repairing the device

Restore Your iPhone

Restoring your iPhone using iTunes or Finder is another great solution that can reset the iPhone and remove any system malfunctions that may be affecting the power-off systems.

If you are on a PC or macOS 10.14 or older, you will use iTunes. If you are on macOS 10.15 and newer, you will use Finder.

How to Restore using iTunes

Connect the iPhone to the computer and open iTunes. Select the iPhone when it appears and if you don't have a recent backup, choose "Back up Now" first.

When the backup process is complete, select "Restore Backup." Choose the backup file that you just created and click "Restore."

When the process is complete, disconnect the iPhone from the computer and try to turn it off.

How to Restore using Finder

Connect the iPhone to your Mac and open Finder. Select the iPhone under "Locations" and click "Restore Backup."

Choose the most recent backup file to use and then just follow the onscreen prompts to complete the restore process. If a simple restore doesn't work, consider using a DFU restore.

restore iPhone

Contact Apple Support

If none of the solutions above can fix the problem, then you may need to contact Apple Support as the cause of the problem may be trickier than simply a software issue.

You can call Apple Support and explain the problem to a technician or you can make an appointment at your local Apple Store to get more personalized service.


It can be very hard to figure out why your iPhone will not turn off and while the most common cause is often a software issue, which you can fix using one or more of the solutions above, sometimes the underlying cause can be something more problematic.

If you exhaust all software fixes and you're still unable to turn off the device, you should get the device checked out by a professional.

Sovan Mandal

A tech enthusiast to the core, I make it a point to keep myself updated on the latest developments from the world of technology. Android and iPhone trouble-shooting is another aspect that interests me a lot, as do a few of the more recent developments such as self-driving automobiles, AI, and such.
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