You need your phone number to make FaceTime calls or send messages via iMessage. And while you usually shouldn’t expect any problems when using these very popular iOS features.
It is not uncommon for you to see the “Verifying Phone Number” screen when trying to use FaceTime and iMessage.
Here, we will talk about this issue, why it can happen, and what you can do about it.
This is a problem that will often affect new devices and usually pops up the first time you try to use FaceTime or iMessage on the new device.
It is often caused by software problems on the iOS device, which means that there are several solutions you can implement to try and resolve the underlying iOS issues.
The following are the most effective solutions that you can try:
The first thing to do when you see this error is to make sure that you are connected to the internet via a Cellular Data network or Wi-Fi.
On an iPhone, you need SMS messaging to activate your phone number in iMessage or FaceTime. You may be charged for the SMS depending on your carrier.
This process will also be affected if the date & time you have set up on your device is not correct.
So, go to Settings > General > Date & Time and make sure the time zone is selected correctly.
It is also possible that the iMessage and FaceTime are not working properly and you may need to turn off and restart both apps to get them to function properly. Use these simple steps to do it:
Step 1: Open the Settings from the Home Screen. Tap on “Messages” and turn off “iMessage.”
Step 2: Then open the Settings again and tap “FaceTime” to turn it off again.
Step 3: Restart the iPhone and then turn on iMessage and FaceTime again.
Restarting your iPhone is a great way to remove some of the system issues that can cause problems with the features and apps on the device.
So, if you restart both the FaceTime and iMessage apps but you are still unable to verify your phone number, you should consider restarting the iPhone again.
To restart the device, press and hold the Side button for a few seconds and when the “Slide to Power Off” screen appears, drag the slider to turn off the device.
Wait at least 30 seconds before restarting the device again.
If a simple restart doesn’t resolve the problem, then you should consider hard resetting the device.
This is a good solution when an iOS issue is caused by a significant iOS issue such as corrupt data or a problem with rogue apps on the device.
Read also: Does hard reset delete everything on iPhone
The method you use to hard reset the device will depend on the iPhone model:
For iPhone SE, 6S, and older models: Press and hold the Power and the Home Buttons at the same time for a few seconds. Release both buttons when you see the Apple logo appears on the screen.
iPhone 7 and 7 Plus: Press and hold the Power and the Volume Down buttons at the same time for a few seconds. Let go of both buttons when you see the Apple logo appear on the screen.
iPhone 8 and newer models: Quickly press the Volume Up button, quickly press the Volume Down button and then press and hold the Side Button until the Apple logo pops up on the screen.
If even a forced restart doesn’t fix the problem, your next best bet may be to restore the iPhone in iTunes.
The problem with restoring your iPhone is that you may end up losing some or all of the data on your device.
To avoid losing data on the iPhone, we recommend using the iTunes alternative TinyFix.
TinyFix is one of the best ways to diagnose and fix the most common iOS stuck issues without causing data loss. To use it, follow these simple steps:
Step 1: Start by downloading and installing TinyFix on your computer. Then follow the onscreen instructions to set up the program.
Step 2: Open it after installation and connect the iPhone to the computer using USB cables. Select “iOS System Repair”.
Step 3: Select “Standard Repair” to attempt to fix the device without losing data.
Step 4: You should then see the latest firmware that you install on the device. Click “Download” to begin downloading the firmware needed to fix the device.
The firmware download will begin immediately and should take only a few minutes.
Step 5: When the firmware has been downloaded, click on the “Fix Now” to begin repairing the device.
Your iPhone should restart soon after the repair process is complete and you shouldn’t have any issues with any other function of the device.
If the issue is not resolved with the above solutions, try the following: