Top Half of iPhone Screen Not Working? How to Fix

  1. Published on Jul 20, 2021
  2. Updated on Sep 8, 2021
  3. No Comments

Some of Apple users reported that the top half of their iPhone screen is not responding.

An unresponsive touch screen can be the source of a lot of frustration for them. After all, your touchscreen is the lifeline of the device.

You use it to scroll through photos, dial a number to call, type out a text, and everything else that you do with the device.

But before you consider changing the device’s screen completely, it is worth noting that the problems you are having may have nothing to do with the screen at all, but may be software-related.

Here, we will try to address this problem completely and provide you with effective solutions that should get the top half of the touchscreen working properly.

Why is the Top Half of iPhone Screen Not Working/Responding?

Touchscreen problems are often caused by either a problem with the part of the iPhone’s display that responds to touch (also known as a digitizer) or when a problem with the software causes a miscommunication between the software and the hardware.

Hardware-related issues are harder to fix as they often require removing the screen to fix it or having to replace it.

This is why it is often a good idea to try and troubleshoot software problems first as they are often the most common cause of touchscreen issues.

That said, if you had dropped your iPhone, then it is likely that the problem is hardware related and you may need to have a technician take a look at the device.

Otherwise, keep reading for troubleshooting solutions that may be useful.

Check the Screen Protector

Although most screen protectors are often very thin, in rare cases they may have a significant effect on the touchscreen that is enough to cause problems.

Therefore, the first thing you want to do is make sure that the screen protector you are using has been applied properly to the iPhone’s screen.

If it seems uneven, try removing and reapplying the screen protector or replacing it with a new one.

Even if the screen protector seems to have been applied properly, try removing it to see how the touchscreen behaves without the touchscreen.

If the touchscreen seems to work properly without the screen protector, then you might want to consider using the device without the screen protector or finding a thinner one.

Check the Screen Protector

Perform a Force Restart on Your iPhone

A forced restart is also one of the easiest ways to fix some of those software glitches that may cause this particular screen issue.

This process will not cause data loss, it is simply a way to refresh the device’s system. Follow these simple steps:

  • Step 1: Press and quickly release the Volume Up Button.
  • Step 2: Press and quickly release the Volume Down button.
  • Step 3: Then press and hold the Side button until you see the Apple Logo. If you see the “Slide to Power Off” slider appears on the screen, continue to hold the Side button until the Apple Logo appears.

Force Restart iPhone 12

Update Your iPhone

Software updates have also been known to fix touchscreen issues. A lot of people experienced problems with the iOS 11 update that affected screen responsiveness, a problem that Apple fixed with the iOS 11.3 update.

To check for an update, go to Settings > General > Software update, and if an update is available, tap “Download and Install” to update the device.

Update Your iPhone

If you are unable to update the device via the settings, you might want to check for updates on iTunes or Finder. Here’s how to update your device via iTunes or Finder:

  • Step 1: Make sure that you have the latest version of iTunes or Finder installed on a computer. The computer doesn’t need to be yours.
  • Step 2: Connect the iPhone to the computer using its lightning cable.
  • Step 3: Open iTunes or Finder and select the device when it appears.
  • Step 4: Click on the “Summary” tab and then select “Check for Update.”
  • Step 5: If an update is available, click “Download and Update” to get it. When prompted, enter your passcode.

Update Your iPhone via finder

Fix Common Software Glitches without Data Loss Via TinyFix

Since this problem can be caused by a problem with the internal OS system, you may benefit from an iOS system repair tool like TinyFix.

This program is particularly useful in that it can help you easily fix the device, even if you have never used similar tools before.

Here’s an outline of the program’s most notable features, just you an idea of how the program works:

  • It is an advanced solution that can fix the most common iOS system issues with high success rate and without causing data loss.
  • It works very well with all versions of iOS from iOS 7 to iOS 14 and all iPhone models including iPhone 11/12.
  • It is very easy to use. You can fix any iOS issue using TinyFix in three simple steps.
  • It comes highly recommended by many professional software review websites.

Follow these simple steps to try and resolve the touchscreen issue using TinyFix:

Step 1: Open TinyFix on your computer and select the “iOS System Repair”>“Standard Repair Mode” in the main window.

 main screen of TinyFix

Step 2: Connect the iPhone to the computer. The program should detect the iPhone automatically. It if doesn’t, you will need to put the device in DFU or Recovery Mode.

Plug in Your iOS Device

Step 3: The program will provide you with the necessary instructions to put the device in DFU or Recovery Mode. Once the device is successfully in DFU or Recovery mode, you will see the latest firmware package for the device displayed on the screen. Click on “Download” to begin downloading this firmware package.

get the appropriate firmware

Step 4: Check that the information on the screen is correct and then click “Fix Now” to begin the repair process.

firmware is downloaded

The program will begin repairing the device and after a few minutes, your iPhone should restart in normal mode and you can check to see if the touchscreen issue has been resolved.

repairing the device

Restore Your iPhone in Recovery Mode

You can also try to restore the device in recovery mode via iTunes. This method may be effective, but it will also cause the loss of all the data on the device. Therefore, backup all the data on your device and then follow these steps to put the device in recovery mode:

Step 1: Connect your iPhone to your computer and then open iTunes to repair the device.

Step 2: Once the device is connected, use the procedure below to force restart the device:

  • On iPhone 8 and X Series: Press and release the Volume Up button, press and release the Volume down button and then press and hold the Side button until you see the recovery-mode screen.
  • On iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down button at the same time. Continue to hold both buttons until the recovery mode screen appears.
  • On iPhone 6s and earlier: Press and hold both the home button and the Top (or Side) buttons at the same time. Continue to hold the buttons until you see the recovery-mode screen.

iPhone 8 or later in recovery mode

Step 3: A message will appear on the computer’s screen indicating that there is a problem with the device. When you see this message, click on “Update.”

iTunes will reinstall iOS without erasing your data and downloads the latest software for your device. If the process takes more than 15 minutes then the device exits recovery mode and you’ll have to repeat steps 2 and 3.

restore the device in recovery mode

Suspect Hardware Issue? Get Apple Support

If even after putting the device in recovery mode you continue to experience issues with the device, then it is most likely a hardware issue and you may need to take it to Apple to get it fixed.

Apple covers your device one year from the date of purchase an additional 2 years if you have Apple Care +.

Set up an appointment with your nearest Apple Store and if your device is covered, they may repair the device or even replace it for free.

Take it to Apple

Final Words

Touchscreen issues such as the top half screen on iPhone not working are quite common for iOS devices and if you are certain that you didn’t drop the device, then the issue is most likely caused by a software problem.

The solutions above can help you eliminate these underlying software issues and get the device working normally.

If you have any questions or comments about any of the solutions above, post them below and we’ll do our best to help you out.

Aaron Roussey

Aaron is tech-savvy and enjoys writing technical articles about phones, computers, games, and the internet!
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