What Does MobileIron Track? Find Answers Here

by J. Robertson Macaulay D. Young Updated On Jun 12, 2024 Published On Apr 15, 2022 Basic iPhone Tips Ideal for Newbies

Mobile Device Management tools like MobileIron are designed to give a school or organization the ability to control or monitor devices that they own. This makes it easier for the organization to push updates to the device, restrict certain types of content, and even limit how an employee can use the device.

In this article, we will discuss what MobileIron is and how it works. Additionally, we'll show you how to remove MobileIron from your device if it is being managed by the service.

MobileIron

What Does MobileIron Track?

MobileIron mobile device management (MDM) allows you to monitor, secure, and control any corporate or employee-owned mobile device. It is used by numerous organizations to manage and secure mobile devices, including iOS devices.

The platform allows the organization to provide corporate resources to their employees, including company email and apps specific to the organization. Additionally, the program can remotely update the devices the company owns and provide company-wide notifications to the device.

MobileIron can track non-personal data on the device, including the carrier and country, IMEI number, phone number, and MAC address. However, it cannot track or view your photos, videos, contacts, or phone activity such as calls.

Feature/Functionality

Can the MobileIron Administrator view?

Notes

Corporate email

No

Not through MobileIron

Personal email

No

 

Texts

No

 

Photos

No

 

Videos

No

 

Voicemail

No

 

Phone activity (numbers called, duration, etc.)

No

 

Web browsing activity

No

 

Apps on the device

Yes; see notes

  • Only Enterprise apps from Partners App Catalog on Personally Owned iOS devices
  • All Apps on Corporate Owned iOS devices

All Apps on Android (Due to OS limitation)

Location

Yes; see notes

  • Corporate Owned assets only
  • Required to locate lost or stolen devices View access restricted to only Administrators

User Name

Yes; not configurable

  • From Partners Active Directory

User email address

Yes; not configurable

From Partners Active Directory

Phone Number

Yes; not configurable

From device (cellular devices only)

Device type and model

Yes; not configurable

From device

OS and version

Yes; not configurable

From device

Status

Yes; not configurable

Status in MobileIron: Pending registration, verified, active, wiped

Last Check-in

Yes; not configurable

Date/time the device last checked in with the VSP

Employee- or Company-owned

Yes; not configurable

Input by admin or user during registration

Operator/Carrier

Yes; not configurable

From device

Date/Time Registered

Yes; not configurable

From device and VSP

IMEI

Yes; not configurable

From device

Serial number

Yes; not configurable

From device

WiFi MAC address

Yes; not configurable

From device

Used/available RAM

Yes; not configurable

From device

Used/available storage

Yes; not configurable

From device

Device id

Yes; not configurable

Android only; from device

Source: What the MobileIron administrator can view on your device

What the Administrator Can See with mobileiron

What Can MobileIron Track on Personally-Owned iOS Devices?

For personally-owned iOS devices, the MobileIron Administrator can only view business-related apps installed through the enterprise app store. Personal apps installed on your device are inaccessible to the Administrator.

Conversely, the Administrator can see all apps installed on Android devices and corporate-owned and purchased iOS devices. It is essential for MobileIron to recognize the apps on your device so that company policies can be enforced.

Can Can MobileIron Track Photos, Calls, Browsing History, and Text Messages?

No, MobileIron cannot access your Photos, Calls, Browsing History, or Text Messages. This applies to both personally owned iOS devices and corporate-owned devices.

Can MobileIron Track My Location?

It's important to know that the MobileIron Administrator cannot see where your personal iOS or Android device is located.

However, for corporate-owned devices, if you report it stolen or lost and have enabled location services, the MobileIron Admin can track the device's location using GPS.

Tired of Being Managed by MobileIron? How to Remove It from iPhone

While MobileIron doesn't have access to your personal files and data, you may still consider it a privacy concern.

To remove MobileIron or any other Mobile Device Management (MDM) software from your iPhone, you may need to enter the admin password used for device management. However, if you don't have access to the admin or the password, you'll require the assistance of an MDM removal tool.

There are several tools available in the market that can remove MDM management from your device, even if you don't have the password. Read this guide to learn how to use one of these tools to remove MobileIron MDM management from your iOS device.

Wrapping Up

Companies utilize tools like MobileIron to manage various aspects of the devices they own. However, having a supervised device can be inconvenient for the device owner, especially if they are unaware of the data being monitored.

The good news is, there are various methods to remove MDM management from your device, with the most effective option being a third-party tool specifically designed for this purpose.

J. Robertson Macaulay D. Young

Mako is a technical writer with a passion for all things tech. Whether you're wondering about how to fix your iPhone or Android device or trying to get something to work in your settings, Mako is your go-to for professional help. He loves writing, testing solutions, and most of all, making sure his research is factually accurate.

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